Why can't I get video call anymore?

It's not highlighted anymore when I turn Skype on
 Our Video Call has suddenly dropped out .Anyone know why and how I can get it back .

lois-schwartz wrote:
i have been using video calls for at least 2 years. Aall of a sudden last week it disappeared. i must have written 15 e mails to skype.  Then one day the video calls were back on.
Now the green button for video calls disappeared again.  Your staff does not contact me at all. PLEASE LET ME KNOW WHAT IS HAPPENING.
THANK YOU.  LOIS SCHWARTZ 
Is the contact you are trying to make a video call to Online on Skype? The status icon next to this contact's name must be solid green with a white checkmark inside.

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