Why can't I hear the person I'm calling???

Ok I know the subject line sounds like I'm a couple sandwiches short of a picnic.  But honestly just a couple days ago my Blackberry phone rang, I go to answer the call and I can't hear the caller on the phone, but they can hear me.  The only way I can have a conversation with anyone is by using my speaker.  Does anyone have any suggestions as to why this happening and how to correct the problem???

I spent sometime with their on-line techs, they restored my phone to factory settings but the same problem was happening.  Because I've still have a warranty on my phone, I was able to have it replaced.
If that happens to be your case, remember to back up or sync your phone with your computer.  You'll loose all your information if not.  Must be a batch of defective phones, we must be the lucky ones to have 2 of them huh?
Good luck!

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    <Edited by Host>

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    I too am having this problem. I decided to call Apple support today and the first suggestion was to switch over to speakerphone (as Chatterbug suggested). I haven't tried this but was hoping for a better solution. She then told me she hasn't heard of this problem before and this worries because the device isn't worth keeping if I can't make calls.
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