Why can't I hear when I make a call?

Whenever I get a call on my iPhone 4, I can't hear the person on the other line, also whenever I record a video, theres no sound. Is it the internal mic?

unsure. try making a voice memo. can you hear yourself? that means your mic is working, so it's likely not a hardware issue. if the mic doesn't work and you can't hear yourself - you need a repair

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