Why can't I import anything or contact customer service?

It really bothers me that I can't seem to find a way to directly contact customer service. Let me know if I'm missing something here. Otherwise I may be cancelling my subscription. Also, I can't seem to import anything into Adobe Story and all I can find on the forums is stories about people who also can't import. There is nothing whatsoever on the tutorials about it. So far, Abobe's customer service seems terrible.

Neil, that, at first, seemed a real opportunity to speed up process, so I thought I'd give it a go. However, to no avail. I 'chatted' with assistant, however, as soon as they found out I was requesting support for Story I was promptly referred back to the forums with the advice that 'experts' monitor the forums giving assistance. The 'chatee' could not be persuaded otherwise.
And to be fair, I have found them responding to earlier requests for assistance. It's just a case of 'lag' is all. So, in the meantime, I wait patiently for Rohit and other to respond.
JOE

Similar Messages

Why can't I import anything? "File video dimensions (width/height) too large"

New to PP CS4 here (that will be obvious momentarily...). I can't seem to import any footage into any project (well, at least none of the bits I've tried, and I don't think there's anything 'wrong' with them). Every time I attempt to do so, I get the error:
Dialog title: File Import Failure
Error Message: File video dimensions (width/height) too large.
This occurs with every files I've thrown at it - admittedly, they all have a lot in common, but they're not particularly exotic.
The files are (mostly) AVI files (I know, I know...before I get jumped, I understand it's just a wrapper, etc.). The files come from two cameras:
1. A Sony DCR-TRV20. Opening up the AVI in QuickTime Player, I see it's listed as "DV/DVCPRO - NTSC 640X480"
2. Canon PowerShot A620. Opening up the AVI in QuickTime Player, I see it's listed as "MotionJPEG OpenDML 320x240"
3. I somehow managed to get the AME to spit out a FLV file. That failed to import with the same error message, too.
I tried running these files through AME, and got the same results (although never having used AME previously, I have a question on that, below).
New project, settings are all (I think) the defaults: Preset DV-NTSC/Standard 32kHz
New installation of PP CS4, with the 4.1 update, on a PC running Vista 32 with all the endless MS updates applied.
Related question: I've skimmed other threads here, and noted the advice to "always convert any non-standard footage to DV-AVI Type II" before importing....however, I see no such option for that output format in AME....only generic things like "Microsoft AVI" and "Uncompressed Microsoft AVI".
Codec issues? I'm a little skeptical, since these AVI files play just fine in Windows if I double-click them. Does that not suggest that there's a codec there for them? The files are from (what I believe to be) garden-variety consumer cameras (these devices are a bit old and certainly not high-end, but they're hardly exotic formats, I think). The files are small, short clips I'm attempting to use just to learn Premiere, but it gags on every one of them, every time.
PP is so insistent that every file I throw at it has improper dimensions, but these files appear to be perfectly reasonably sized, and I assume it's operator error (I'm withholding judgement on the quality and accuracy of the error string it's presenting me). But I'm not sure where to look for the right knob to twist. Pretty frustrating to be stuck on Square 1 (actually, Square Zero).
Can someone point me in the right direction?
Please be gentle, it's my first time....

Thanks, but....mmmm....maybe not.
I've tried multiple settings for New Projects. Just created a new one using the preset for DV-NTSC/Widecsreen 48kHz (frame size 720 x 480, 48 kHz audio). Exactly the same results.
You say "To point you in a certain direction, DV from a TRV is 720x480, not 640x480." However, according to QuickTime's Movie Inspector panel, the file is 640x480. This clip was captured through Premiere - that wouldn't change its aspect ratio, would it?
The files from the Canon still camera are AVI files, not still images (so I don't see how the reference to Photoshop applies, or perhaps I misunderstood your point). They are 320x240, according to QuickTime's Movie Inspector panel. If they're 320x240, wouldn't that be the same aspect ratio as 640x480? Attempting to import them, I get the same error....
While not exactly Hollywood quality, I just need files to play with as I attempt to learn the program, and it's not clear to me why these files should not work - other than the fact that NO files seem to work. Also, I'm not sure what your reference to "exporting" pertains to - I can't get anything imported, I'm not trying to export anything that (I'm aware of) - I'll worry about exporting once I've managed to get something, ANYTHING to import.
I've got some PP training videos (from "you-probably-know-who.com"). Following along using their project files and their video assets (MOV files in this case), I still get the exact same error.
So to summarize, so far, I've seen no evidence that this copy of PP can import ANY video file.
While I'm sure I would benefit from spending more time with the fine manual, I think there's something wrong here that's not going to be addressed in the introductory documentation. If I can't import any footage into any project, progress is going to be slow.
How about this: is there some known-to-be-good test file I can grab and try importing that? I've got very strong suspicions that I'll get the same error message.
Thanks again.

Why can I not import pictures any more? Lightroom says "Your Lightroom 5 64-bit does not work correctly"

Why can I not import pictures any more?
Lightroom says "Your Lightroom 5 64-bit does not work correctly"
Technical informations:
PC with Windows 7 64-bit, Lightroom 5.7.1 64-bit installed.
What I have done:
I downloaded the newest LR 5.71 and installed it again - mode repair; without success
I checked my PC with Norton 360: full scanning and optimizing registry
I restarted the PC and than I installed the LR 5.7 again - repair
Trouble 1:
Two days ago I could work with my LR 5 and to import pictures from a SD was no problem. Now I can start LR 5 and I can watch/modify pictures, but as soon as I try to import new pictures LR 5 stops and gives the message "your LR 5 64-bit does not work correctly - searching for solution". I have not changed anything in my computer since lasttime LR 5 worked properly, only the registry was optimized by Norton 360.
Trouble 2:
I live in Switzerland and my language ist German. I dit not find a place where I can present my problem in German, e.g. a phone number oder email-address oder german-chat. My English is to week for a discussion for computer problems and do understand it.
Help:
I would very appreciate if anybody can help me, either to trouble 1 or to trouble 2. Thanks.

Sehen Sie diesen Beitrag:
Photoshop CS4 & Lightroom 2.6 X64 funktionieren nicht mehr
Wacom Tablet-Treiber-Problem?

Why can't I import a .mov created with QT screen recording into FCX?

I created a .mov file with QuickTime's Screen Recording mode. The movie thus created opens in the QuickTime Player and plays fine, but when I try to import it into FCX's editor with File>Import, I get an error message: "File Error: 1 file(s) recognized, 0 access denied, 1 unknown".
Why can't I import this .mov to edit it in FCX?
Thanks,
George

Bengt, I believe the OP's "FCX" does mean FCE.
Like Al said, they need to be transcoded (say, to AIC) in something like MPEG Streamclip, QT Pro or Compressor.
Actually, FCP X will happily open them.
Russ

Why can I not print anything from a web page?

Why can I not print anything from a web page?

Thank you, but I still haven't solved my problem. I tried the reset suggestion. But I cannot find print.print_printer preference. Maybe the word "printer" is to be replaced with the name of my printer. But because of the warning that making any changes is a very dangerous thing to do, I hesitated to do anything.
I have located the Print to file option, but it is not checked.
This problem did not exist before the Firefox update of about 6 months ago. Today I downloaded the latest Firefox update, hoping that would solve my problem, but it did not.
Thank you for your continued assistance.

Why can I not import aif files to garage band?

Once I have created an aiff file in iTunes, why can I not import those files into Garage Band? I'd like to be able to edit some of those files.

I go to garage band and click on create a new project, then browse through the finder and files I want to import are all grayed out -- aiff AND wav files.
You first need to create a new project - in the "new Project panel" select a template (Guitar, piano, ...), not "Open an existing file".
When the project window opens, drag your aiff or wav file onto an empty space in the Timeline, or open the Media Browser from the footer bar in GarageBand and import an aiff song from your iTunes Library.
Regards
Léonie

Why can I not import the videos from my iPhone 4 onto my desktop (Windows Vista)? When I plug in it imports the photos without a problem but it doesn't seem to import the videos.

Why can I not import the videos from my iPhone 4 onto my desktop (Windows Vista)? When I plug in it imports the photos without a problem but it doesn't seem to import the videos.

1.Download the Flash setup file from here: 
[http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe Adobe Flash - Plugin version]. 
Save it to your Desktop. 
2. Close Firefox using File > Exit 
then check the Task Manager > Processes tab to make sure '''firefox.exe''' is closed, 
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}
3. Then run the Flash setup file from your Desktop.
* On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen). 
See this: 
[http://vistasupport.mvps.org/run_as_administrator.htm]

Why can't I import a TIFF file?

Why can I not import a simple TIF file?
Saved from PhotoShop CC, no compression (as normal) and no layers.
Message was edited by: Kevin Monahan Reason: Better title for search ability

Fuzzy Barsik wrote:
Well, then I almost ran out of ideas. The only other option that would entail this error message I know of is 'Per Channel' Pixel Order. If it were the matter of a bit depth, you'd get another error message...
Appreciate the thought!
It has to be a killer bug. It worked 2 weeks ago, last time I did it.
Per Channel Pixel Order? It is regular, bog standard. Should work either progressive or interlaced (and has done in the past).
Here's the info from "Image Data" in PhotoShop CC:
Could it be the PhotoShop CC update has broken this? If so - how do I revert back?
<?xpacket begin="?" id="W5M0MpCehiHzreSzNTczkc9d"?>
<x:xmpmeta xmlns:x="adobe:ns:meta/" x:xmptk="Adobe XMP Core 5.5-c021 79.154911, 2013/10/29-11:47:16 ">
 <rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#">
 <rdf:Description rdf:about=""
 xmlns:xmp="http://ns.adobe.com/xap/1.0/"
 xmlns:dc="http://purl.org/dc/elements/1.1/"
 xmlns:xmpMM="http://ns.adobe.com/xap/1.0/mm/"
 xmlns:stEvt="http://ns.adobe.com/xap/1.0/sType/ResourceEvent#"
 xmlns:stRef="http://ns.adobe.com/xap/1.0/sType/ResourceRef#"
 xmlns:photoshop="http://ns.adobe.com/photoshop/1.0/"
 xmlns:tiff="http://ns.adobe.com/tiff/1.0/"
 xmlns:exif="http://ns.adobe.com/exif/1.0/">
 <xmp:CreatorTool>Adobe Photoshop CC (Windows)</xmp:CreatorTool>
 <xmp:CreateDate>2014-02-06T12:55:03Z</xmp:CreateDate>
 <xmp:MetadataDate>2014-02-20T12:25:41Z</xmp:MetadataDate>
 <xmp:ModifyDate>2014-02-20T12:25:41Z</xmp:ModifyDate>
 <dc:format>image/tiff</dc:format>
 <xmpMM:InstanceID>xmp.iid:9877c903-9df6-884f-b0d4-f5a24c741b4e</xmpMM:InstanceID>
 <xmpMM:DocumentID>xmp.did:39A58CCD2D8FE311A4E684DB76A8568F</xmpMM:DocumentID>
 <xmpMM:OriginalDocumentID>xmp.did:39A58CCD2D8FE311A4E684DB76A8568F</xmpMM:OriginalDocumen tID>
 <xmpMM:History>
 <rdf:Seq>
 <rdf:li rdf:parseType="Resource">
 <stEvt:action>created</stEvt:action>
 <stEvt:instanceID>xmp.iid:39A58CCD2D8FE311A4E684DB76A8568F</stEvt:instanceID>
 <stEvt:when>2014-02-06T12:55:03Z</stEvt:when>
 <stEvt:softwareAgent>Adobe Photoshop CS4 Windows</stEvt:softwareAgent>
 </rdf:li>
 <rdf:li rdf:parseType="Resource">
 <stEvt:action>saved</stEvt:action>
 <stEvt:instanceID>xmp.iid:3EA58CCD2D8FE311A4E684DB76A8568F</stEvt:instanceID>
 <stEvt:when>2014-02-06T15:08:27Z</stEvt:when>
 <stEvt:softwareAgent>Adobe Photoshop CS4 Windows</stEvt:softwareAgent>
 <stEvt:changed>/</stEvt:changed>
 </rdf:li>
 <rdf:li rdf:parseType="Resource">
 <stEvt:action>saved</stEvt:action>
 <stEvt:instanceID>xmp.iid:2dbc6af1-db77-0746-a358-9bb26e24468a</stEvt:instanceID>
 <stEvt:when>2014-02-20T12:07:01Z</stEvt:when>
 <stEvt:softwareAgent>Adobe Photoshop CC (Windows)</stEvt:softwareAgent>
 <stEvt:changed>/</stEvt:changed>
 </rdf:li>
 <rdf:li rdf:parseType="Resource">
 <stEvt:action>converted</stEvt:action>
 <stEvt:parameters>from application/vnd.adobe.photoshop to image/tiff</stEvt:parameters>
 </rdf:li>
 <rdf:li rdf:parseType="Resource">
 <stEvt:action>derived</stEvt:action>
 <stEvt:parameters>converted from application/vnd.adobe.photoshop to image/tiff</stEvt:parameters>
 </rdf:li>
 <rdf:li rdf:parseType="Resource">
 <stEvt:action>saved</stEvt:action>
 <stEvt:instanceID>xmp.iid:b03cec4a-e73e-ef42-a6ae-3e340aa5ef4e</stEvt:instanceID>
 <stEvt:when>2014-02-20T12:07:01Z</stEvt:when>
 <stEvt:softwareAgent>Adobe Photoshop CC (Windows)</stEvt:softwareAgent>
 <stEvt:changed>/</stEvt:changed>
 </rdf:li>
 <rdf:li rdf:parseType="Resource">
 <stEvt:action>saved</stEvt:action>
 <stEvt:instanceID>xmp.iid:9877c903-9df6-884f-b0d4-f5a24c741b4e</stEvt:instanceID>
 <stEvt:when>2014-02-20T12:25:41Z</stEvt:when>
 <stEvt:softwareAgent>Adobe Photoshop CC (Windows)</stEvt:softwareAgent>
 <stEvt:changed>/</stEvt:changed>
 </rdf:li>
 </rdf:Seq>
 </xmpMM:History>
 <xmpMM:DerivedFrom rdf:parseType="Resource">
 <stRef:instanceID>xmp.iid:2dbc6af1-db77-0746-a358-9bb26e24468a</stRef:instanceID>
 <stRef:documentID>xmp.did:39A58CCD2D8FE311A4E684DB76A8568F</stRef:documentID>
 <stRef:originalDocumentID>xmp.did:39A58CCD2D8FE311A4E684DB76A8568F</stRef:originalDocumen tID>
 </xmpMM:DerivedFrom>
 <photoshop:ColorMode>3</photoshop:ColorMode>
 <photoshop:DocumentAncestors>
 <rdf:Bag>
 <rdf:li>xmp.did:1368f6c2-d930-2541-8e6a-4a240fc0bec2</rdf:li>
 </rdf:Bag>
 </photoshop:DocumentAncestors>
 <tiff:ImageWidth>720</tiff:ImageWidth>
 <tiff:ImageLength>480</tiff:ImageLength>
 <tiff:BitsPerSample>
 <rdf:Seq>
 <rdf:li>8</rdf:li>
 <rdf:li>8</rdf:li>
 <rdf:li>8</rdf:li>
 </rdf:Seq>
 </tiff:BitsPerSample>
 <tiff:Compression>1</tiff:Compression>
 <tiff:PhotometricInterpretation>2</tiff:PhotometricInterpretation>
 <tiff:Orientation>1</tiff:Orientation>
 <tiff:SamplesPerPixel>3</tiff:SamplesPerPixel>
 <tiff:PlanarConfiguration>2</tiff:PlanarConfiguration>
 <tiff:XResolution>720000/10000</tiff:XResolution>
 <tiff:YResolution>720000/10000</tiff:YResolution>
 <tiff:ResolutionUnit>2</tiff:ResolutionUnit>
 <exif:ColorSpace>65535</exif:ColorSpace>
 <exif:PixelXDimension>720</exif:PixelXDimension>
 <exif:PixelYDimension>480</exif:PixelYDimension>
 </rdf:Description>
 </rdf:RDF>
</x:xmpmeta>

Why can't I download anything or update

Why can't I download anything or update

Sorry, we will need more information if we are to help. What specifically are you trying to do? What have you tried to fix the problem and what was the result?

Why can't I import old imovies into idvd?

Why can't I import old imovies into idvd?

I have 68 GB free and the movie is a small one. The iDVD file is on my hard drive and in the dock.
Today I found a work around for this problem. While I cannot open the original movie, I can access the clips in the media folder. I put the clips together and made a new movie. And I can import this to iDVD by going to "share" in the menu and selecting iDVD.

Why Can't I Import to Stage?

Hey folks. Silly question.. why can't I import to stage? It's
greyed out and I can't click on it
thanks
N

Probably because your current layer is locked ;)

Why can't I download anything online? This includes itunes, applications from the mac app store, and flash plugins.

Why can't I download anything online? This includes everything from itunes song files,to Apps from the apple app store, to flash plugins. I am also unable to install a game on disk. I get messages that 0 kb is available when I just got the computer a week and a half ago and only installed microsoft office and adobe photoshop. Help!

This is a confusing complaint...and kind of disturbing. Perhaps you could answer a few questions:
1. How much space is left on your HD? If there weren't any available space left, it would be very difficult to boot your applications.
2. Do you back up at all? Given your situation, it might be a good time to start, given the situation. Backup drives are relatively inexpensive these days.
If this problem persists, a visit to your local Apple Store might be a good idea - but until then, please let the community here help.

Why can't I import CR2(raw) images

I just purchased Adobe PS Elements 8 to replace my 5.0. I was able to import pictures from my Canon Rebel xsi 450, via usb wire, except the CR2(raw) images. Once the import gets to these I get a pop up that states "Elements Organizer cannot obtain files from this device. Please ensure the device is connected properly, or that the battery is charged, and try again." My battery is fully charged and I disconnected and reconnected 2 x's. Why can't I import these photos?

My mistake, I was in a rush when I posted it. I ran some tests, and think I answered my own question:
It's a Canon T2i... Yes, I know I need Camera Raw 5.7. But when I try to install the RC of 5.7, I just get a message that it cannot be installed, please click quit (perhaps it only works with Photoshop cs4, not Elements 8?). So, as a test I loaded 5.6 (for Elements), and then tried to open a 7D cr2 file (which should be supported). It works fine... So, I'm wondering if I need to load a whole new version 5.7 to load the T2i files or if I can just load the 8Bi file from the new version? I'm not sure where that file would be in the install package. I have a feeling I'll just have to wait for the full version of 5.7 to come out...
Thanks for your reply.

Why can't i import AVCHD files via the Media browser?

Why can't i import AVCHD files via the Media browser ? (Right click on the AVCHD file and imported, got the "format not supported" message.) I can import through the File-Import way ( I can get down tot he BDMV folder and mts files) but read using the Media Browser is the preferred way.

No you need the private folder. This will open in the Browser.
Dont open just click.

Why can't I import mpg files to convert to .mov files?

why can't I import mpg files to convert to .mov files?

You'll need to clarify your question. MPEG-1 or MPEG-2?
QuickTime Player X or QuickTime Player Pro 7.6.6?

Why can't I import anything or contact customer service?

Similar Messages

Maybe you are looking for