Why can't I import audio into Adobe Premier Elements 12 anymore?

It has worked fine on several previous projects. Now when I try to import music files from my library I get a "the importer reported a generic error" message. Not very helpful. Video still imports normally, I only have problems with Audio

hatrik10
What computer operating system is your Premiere Elements 12 running on? Have you updated from 12 to the 12.1 Update? If not, please do so.
Where is this library from where you are importing music files? The iTunes library with iTunes music?
If so, convert the iTunes music in iTunes to the wav version and then import the wav version into the Premiere Elements project.
iTunes: How to convert a song to a different file format - Apple Support
Please review and consider and then let us know the outcome.
Thank you.
ATR

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How to get audio into Adobe Premiere Elements 12?

How to get audio into Adobe Premiere Elements 12?
I have filmed an air show with a very good camera JVC pro
And when I pick up the clips in Adobe Premiere Elements 12, it works too, but only without sound.
I think I tried everything for 4 days now.
Sound in my computer works perfectly
I go to where the video files are located and try to run them in VLC or in Nero Kwik so it works fine with both audio and video.
I have checked the sound card.
Yes, I have tried everything so now I'm so tired of this lousy so I'm ready to throw this program at the dump.
It's not normal if you will keep on producing audio for over 4 days at Adobe
The old Elements 9 worked fine. Offer some of would consider developing it again. I do not know how I should do.
My name is Thore Hult
live in Karlshamn in Sweden

Thore Hult
On what computer operating system is your Premiere Elements 12 working on? Have you updated it from 12 to 12.1 Update using an opened project's Help Menu/Update. If not, please do so.
For your immediate problem.
What is the model/settings for the JVC camera that recorded you video. I want to get at the properties of your source video including the file extension.
Since you are getting video, but no audio, please download and install the free codec utility named GSpot to see what is shows
for your Audio Name and Status.
http://www.headbands.com/gspot/
The other properties of the file there would also be of interest.
When you import your source file into the project, do you see any "conforming" activity going in a progress bar at the bottom right corner of the workspace?
If so, do you wait for it to complete before you move forward in the project?
Can you get sound in any of your Premiere Elements projects with this current JVC file or other?
Can we assume that your troubleshooting has included checking
a. Volume control within the project
b. Edit Menu/Preferences/Audio Hardware ASIO
Let us start here and then we can decide what next if necessary.
Thanks.
ATR

I am having a hard time . i am trying to import .MOV into adobe premiere elements 10. ???

i am trying to import .MOV into adobe premiere essentials 10. please help

Patrick Bourret
I think that we may now be in a multiple thread situation.
I just responded to this thread in this forum minutes ago.
http://forums.adobe.com/thread/1365716?tstart=0
Please use the other thread to continue the discussions in the progress.
Mutliple threads on the same matter can be confusing for those asking the question and those trying to reply.
Thanks.
ATR
Add On...Please be sure to include just what problems you are having (in detail) so that we can distinguish between a how to question rather than why is this not working question.

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Hi,
Awesome as the new video capability is in CS6 (the ability to add image filters is to die for!), I have encountered a problem.
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Kind regards,
Joachim Smith
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Sweden

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I am struggling with similar difficulties.
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Thank you for your response.
Here is as much information as I can remember pertaining to my problem.
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Why can't I import audio into Adobe Premier Elements 12 anymore?

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