Why can't I install CS5 extended on new iMac with my serial number?

All I wanted to do was take the serial number from my CS5 extended and install PS 5 on my new iMac (they don't have disc drives anymore). My serial number however is 20 digits and it doesn't work?? It comes up shy of numbers. Can someone explain how this can be possible? I refuse to rent CS5 when I already have a lisc. Thanks.

You need to get the serial number from your Adobe account at the corporate web site, once there go to "My Products".  You can get the s/n from there.
Adobe applications show you intentionally truncated serial numbers, with only 20 digits as you noted.  The full s/n are 24-digits long.  This is done on purpose, so as not to encourage software piracy.

Similar Messages

  • Trying to install cs5.5 onto new pc, have old serial number...

    trying to install cs5.5 onto new pc, have old serial number... but can not find how I even start process. Yes, it is installed on a MAC, where I still want access.

    You cannot install your Mac license on a PC. Serial numbers are platform specific. There's no way around that.
    Mylenium

  • How can I install Photoshop CS5 on a new iMac with no disc drive

    How can I install Photoshop CS5 on a new iMac with no disc drive?

    Hi,
    Please copy this Link http://trials2.adobe.com/AdobeProducts/PHSP/12/osx10/Photoshop_12_LS1.dmg?PID=2159997
    Now open Adobe.com and go to Products Trials. Click on Acrobat Try now and once the download page appears then paste the above mentioned link in the address bar and then press Enter. Download should start immediately.
    Please let me know if it helps.
    regards,
    Abhijit

  • Hard drive crashed, replaced drive and need to reinstall CS5 Extended but I don't have serial number, only product code on box. How do i get my serial number?

    hard drive crashed, replaced drive and need to reinstall CS5 Extended but I don't have serial number, only product code on box. How do i get my serial number?

    Beamer96 if the software has been registered then it will be under your account at http://www.adobe.com/.  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • I Don't have access to the previous computer on which i installed the photoshop, the m bord is broken and i have a new computer, how can i reinstall on my new comp' with my serial number?

    I Don't have access to the previous computer on which i installed the photoshop, the m bord is broken and i have a new computer, how can i reinstall on my new comp' with my serial number?

    You are allowed to have two machines with activated installations, so if you only had one installation, you still have the option to install on a second without doing anything further than that.  If you originally downloaded the purchase thru Adobe then you might find a download link available in your Adobe account online.  You can also download thru the following page if you can find your version:
    Download and Installation Help -
    https://helpx.adobe.com/download-install.html
    You can have the first installation deactivated to free up the activation and have it available for another machine again as well.  YOu need to contact Adobe Support thru chat for that.  For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • 1 year ago i installed Elements 12 on my PC with a serial number.  Today i have installed Elements 12 also on my laptop. But,...there is a problem with validation of the serial number on my laptop. Is there a need to validate Elements  or will this progra

    One year ago i installed Elements 12 on my PC with a serial number and it was OK.
    Today i have installed Elements 12 also on my laptop.
    But,...there is a problem with validation of the serial number on my laptop. Is there a need to validate Elements  or will this program real disapeare in 7 days?
    Hans

    Hi,
    Since you already have one copy activated the serial number must be logged in your account details - I would first check that the one logged and the one you are attempting to enter are the same.
    You can check your account details by going to www.adobe.com and clicking on Manage Account. You need to sign in with your Adobe Id and then click on View All under Plans & Products. Next click on View your products and after a while it should produce your list.
    If there is a problem with the serial number, only Adobe can help you there (we are just users). Please see the response in this thread
    First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help!  I am not a technical person, I just want to be able to use Photoshop Elements and ge
    Brian

  • How can I use Aperture 3 on my new iMac with Maverick?

    How can I use Aperture 3 on my new iMac with Maverick?

    Do you own a copy of Aperture, perhaps bought for another Mac?
    If you have not bought Aperture, you need to buy it from the AppStore.
    But if you own Aperture and have it bought from the AppStore on another Mac, sign into theAppStore on your new iMac with the same AppleID you used to buy Aperure on your other Mac.  Then look at the "Purchased" tab of he AppStore. It show Aperture, with the "Install" button to the right. Simply press the "Install" button and download it to your new iMac.  Or if you have bought Aperture on a CD/DVD, run the installer from the CD/DVD on your new mac and immediately run software update to upgrade the Aperture 3. version to version that will run with Mavericks.
    Léonie

  • I am using Photoshop CS5 on a new iMac with a wireless keyboard.  I used to be able to hit F11 to perform a custom sharpening action but now the F11 key is the volume control key and I have tried everything to disable or switch the volume key. I have also

    I am using Photoshop CS5 on a new iMac with a wireless keyboard.  I used to be able to hit F11 to perform a custom sharpening action but now the F11 key is the volume control key and I have tried everything to disable or switch the volume key. I have also tried assigning other function keys to initiate the action. Is there a simple solution to this? What am I missing?

    Try unmounting the volume on your iMac using Disk Utility. Then mount it again. You may need to reboot the laptop or relaunch its Finder process (using the Force Quit window) after remounting the drive on your iMac. Remember that no process may be accessing any files on the drive you plan to unmount, or the unmount will fail. Unmounting and remounting an external drive on my iMac made it become visible on my MacBook Pro after it had disappeared.

  • "Can I use Logic Pro in my new imac with 2.66 intel core 2 duo"

    Can I use Logic Pro in my new imac with 2.66 intel core 2 duo? With the new leopard operating system?
    I have a 002 rack from digidesign, that should be good running with a logic pro 8 DAW.

    Can I use Logic Pro in my new imac with 2.66 intel core 2 duo? With the new leopard operating system?
    Yes. Click here for more information.
    (40435)

  • How to install photoshop CS6 in silent mode with a serial number on Win7?

    I have a serial number. Now I have to install photoshop CS6 in silent mode with this serial number in command line. How?

    Check the deployment guides in the developer center.
    Mylenium

  • I have a macbook pro can can log into a server, but my new iMac with lion can't even see the server--both are over wifi- how do i get the new iMac to see the server?

    i have a macbook pro can can log into a server, but my new iMac with lion can't even see the server--both are over wifi- how do i get the new iMac to see the server?

    Without knowing what you have tried please open System Preferences - Sharing - File Sharing and select File Sharing. If you still have trouble you can call AppleCare in the morning when they re-open. You have 90 days of telephone support if you haven't already bought AppleCare.

  • Installing studio UPGRADE on new imac with no Logic installed.

    Been running Logic Pro (7) on an old mac and have now bought a lovely new imac and also purchased upgrade to Logic Studio.
    Do I need to install old Logic Pro before using the Studio upgrade discs? Or can I go straight to the Studio installation and simply plug in the dongle/key into the usb at the appropriate time?
    I'm assuming because the old Pro version is pre-intel etc it is a somewhat redundant exercise to load it. But I don't want the Studio installation to stall because it 'can't find' a valid version of Logic to upgrade from.

    I wouldn't be surprised if it's even the same disk just labeled differently.
    I'm almost positive it is. In other words, it's not the install disk that makes the package an upgrade or full version, it's the license which is tied to the serial number.
    If, theoretically, you owned an upgrade disk with serial, and a full version disk with serial, and you installed from one disk, but typed in the serial number that came with the other disk, you'd end up with a perfectly good install that was tied to whatever serial you put in. I don't think it'd matter what disk you used.

  • How can I install CS5 on my new iMac.

    After replacing a crashed computer Irestored my information from time machine onto my new iMac.  CS5 apps will not launch.  An error message indicates a licensing problem.  I am unable to contact by phone anyone at adobe to help. 

    You need to install the software if that is not what you did.    If you do not have the installation disks, you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
    If you need to talk to someone at Adobe Support, try using the online chat:
    http://www.adobe.com/support/chat/ivrchat.html

  • How do I install CS5 on my new iMac?

    I have just bought a new iMac.  My problem is that I want to install my photoshop CS5, which I own on disc.  As there is no disc reader on the iMac, I tried downloading photoshop CC and entering my serial number - which wasn't accepted ( it's the only photoshop I could download, was hoping they would recognise my serial number and install CS5 for me).  My question is:  How can I download/install my CS5 without buying an external disc reader?

    You can download photoshop cs5 from here.
    Just follow the Note:Very Important Instructions or the download links won't work.
    http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • Re-installing CS5.5 on new iMac

    I have a new iMac that I need to reinstall CS5.5 on.  I used migration assistant to transfer it over, but it won't open.  I get a message that says I need to uninstall and then reinstall the programs, but I can't because I have the disc and the new macs don't have a disc drive.  HELP! TIA

    uninstall.
    run the cleaner:  http://www.adobe.com/support/contact/cscleanertool.html
    follow all 7 steps and dl the trial:  http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
    install using your serial number

Maybe you are looking for