Why can't i install cs6 master collection

When ever i click the installer for cs6 nothing happens i checked if it started on the task maneger and it said it was on but nothing is showing up can anyone help me?
also i am using windows 8 and google chrome to download cs6

Hi edmon3611,
Not sure why its not initiating the install but you can try rebooting the computer in selective startup : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html and check if any 3rd party software might be interrupting the install.

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    WARNING: DW066: OS requirements not met for {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0
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    WARNING: DW066: OS requirements not met for {A8560618-8D40-1014-ADF9-825EAE966C45} Adobe InDesign CS6 Application Feature Set Files 8.0.0.0
    WARNING: DW066: OS requirements not met for {AA9DC298-8D46-1014-853D-9FC0306FBFCE} Adobe InDesign CS6 Common Base Files 8.0.0.0
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    WARNING: DW066: OS requirements not met for {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0
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    WARNING: DW066: OS requirements not met for {99FE4191-AC6B-11E0-B602-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x64) 6.0.2900.2180
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    WARNING: DW066: OS requirements not met for {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0
    WARNING: DW066: OS requirements not met for {B98E0DCB-1A75-4394-9813-3A114AA3891D} Adobe Mini Bridge CS6 2.0.0.0
    WARNING: DW066: OS requirements not met for {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6 5.0.0.0
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    WARNING: DW066: OS requirements not met for {F683ECF1-07EC-43CB-90B0-8F325A8C09C1} Adobe Illustrator CS6 Support 16.0.0.0
    WARNING: DW066: OS requirements not met for {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0
    WARNING: DW066: OS requirements not met for {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0
    WARNING: DW066: OS requirements not met for {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0
    WARNING: DW066: OS requirements not met for {D2583A3E-399C-45D7-8AF1-FE5BAFC946CF} AIR for Apple iOS support (FP) 3.0.0.0
    WARNING: DW066: OS requirements not met for {C0C7DC90-C8DF-46DA-BA21-848889DAFD11} Adobe Dreamweaver Widget Browser 1.0.0.0
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    WARNING: DW066: OS requirements not met for {1EA52983-8EDD-1014-A956-E9729DA4AEEB} Adobe Toolhints CS6 2.0.0.0
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    WARNING: DW066: OS requirements not met for {2DAEE15D-8D47-1014-9FF6-ACA9093B5359} Adobe InDesign CS6 Icon Handler x64 8.0.0.0
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    WARNING: DW066: OS requirements not met for {AC76BA86-1028-0000-7760-000000000005} Acrobat Professional 10.0.0.0
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    WARNING: DW066: OS requirements not met for {A4ED5E53-7AA0-11E1-BF04-B2D4D4A5360E} Adobe Dreamweaver CS6 12.0.0.0
    WARNING: DW066: OS requirements not met for {A04143D3-7AA0-11E1-BF04-D898970924A0} Adobe Dreamweaver CS6_AdobeDreamweaver12zh_TWLanguagePack 12.0.0.0
    WARNING: DW066: OS requirements not met for {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0
    WARNING: DW066: OS requirements not met for {89687707-7A92-11E1-A6FA-922C5FF2EC7B} Adobe Fireworks CS6_AdobeFireworks12zh_TWLanguagePack 12.0.0.0
    WARNING: DW066: OS requirements not met for {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0
    WARNING: DW066: OS requirements not met for {78F145D4-8214-4B1A-9B29-89ED5C7FEFFF} Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16zh_TWLanguagePack_x64 16.0.0.0
    WARNING: DW066: OS requirements not met for {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0
    WARNING: DW066: OS requirements not met for {A27B578D-6321-406D-A0E6-0CF843A3318E} Adobe Flash CS6_AdobeFlash12.0-zh_TWLanguagePack 12.0.0.0
    WARNING: DW066: OS requirements not met for {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0
    WARNING: DW066: OS requirements not met for {8B31E7C1-0EBD-473F-AA5D-0BC852D2E7D7} Adobe Photoshop CS6 Chinese (traditional) Language Pack_x64_AdobePhotoshop13-zh_TW_x64 13.0.0.0
    WARNING: DW066: OS requirements not met for {CFB770D7-8D43-1014-922B-CC2715FADE3F} Adobe InDesign CS6 Application Base Files 8.0.0.0
    WARNING: DW066: OS requirements not met for {31BEDEC8-8D49-1014-954C-FC36623BC1E4} Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-zh_TW 8.0.0.0
    WARNING: DW066: OS requirements not met for {FDA9A67C-8D49-1014-B015-9A0442C77F4A} Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-zh_TW 8.0.0.0
    ----------- Payload: {9B78FAB0-AC6B-11E0-8EF3-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.4148 -----------
    ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x64). Please try installing it by double clicking on the executable at "F:\Adobe CS6\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x64) from Microsoft website - www.microsoft.com
    ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
    WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
    ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at F:\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
    ----------- Payload: {89687707-7A92-11E1-A6FA-922C5FF2EC7B} Adobe Fireworks CS6_AdobeFireworks12zh_TWLanguagePack 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at F:\Adobe CS6\payloads\AdobeFireworks12zh_TWLanguagePack\OEM(Seq 77)
    ----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
    ERROR: DR012: Setting Registry Value Failed. Error 5 存取被拒。(Seq 151)
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    ERROR: DW050:  - Microsoft Visual C++ 2008 Redistributable Package (x64): Install failed

    you can hope for the best, rerun the cleaner, restart your computer and then reinstall using compatibility mode (win 7 sp1).
    if that fails you'll need to check your install logs:  http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

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