Why can't I install updates?

This morning a window popped up saying that I have four Adobe apps that need to be updated.  I clicked the window to start that process and in a moment, got a window saying "Update Failed, Updates could not be applied, You are already running the Adobe Application Manager.  Please close all instances  . . . etc".  I was not already running App Manager.  I re-booted, same symptoms.  I'm on Windows 7 64 bit.  Apps include Photoshop CC, LR5.3, Acrobat X Pro, Premiere Elements 12, Photoshop Elements 12.
Can anyone help?

Hi Bob,
Can you please open the task manager and check whether there is any instance
of any adobe application running in the background. If yes please terminate that
process and then try to update again.
Please reply if you need further help
Thank you for posting on Adobe forums.

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