Why can't I log-in to my Apple account from my IPhone or desktop

Question

This post has nothing to do with operating/understanding my IPhone. Rather,it's about my Apple ID.
I've been trying since "time immemorial" to log-in to my Apple account from my desktop and IPhone. Impossible. Everytime I try from my desktop, it says the ID or password is incorrect. When the Sign-in page opens, my default email is already there. When I type in a password, it always says the ID or password is incorrect. If I click on Forgot Password, the next page show Email and Answer security question options to reset the password. I've selected the Email option about 6-7 times in the last 24-36 hours. So far, I've not received an email with instructions on resetting my pasword. Nothing in my spam folder either. If I select the security question option, the next page comes-up and says Your session has timed-out. Try again. A couple of times, it took me to the two security questions, I answered them and it says the info doesn't match what Apple has.
If I click on Create an account, as soon as I enter my ID (email address), it says that ID is already in use. If that is so, WHY am I not receiving the emails, on how to reset my password, that Apple supposedly has sent?
I've also tried to log-in to the ITunes store, from my IPhone, to download a free app and I get the same thing - ID or password incorret. I managed to be able to log-in to the ITunes store from my desktop without any problems.
What I'd like to know is, what in h___ do I have to do to be able to log-in to my Apple account from my desktop and IPhone?
I'm at the point that I'm going to just get rid of my IPhone and go to Samsung. I'm sure I would get better service, support wise, from them.
Any suggestions appreciated.
BTW FYI I had to create an entirely new id/password in order to be able to get into this forum.

Answer 1

Hi
Thanks for the replies.
Sorry I did mean to say Hub I know about the Hub working without being logged in its just that:
A) when I contacted BT (last Friday) they said that the order had not completed yet.
B) Because of logistics I needed to set up the wifi as soon as I could (its a long story) and something told me to get registered before I tried the Hub in case I had a problem getting connected.
I have tried to contact BT again today and have been on "HOLD" for at least 2 hours finally when I got speak to someone I was told he would have to connect me to a colleague then put me on "HOLD" for 15 minutes then when I was connected to his colleague after telling him all the problems I was cut of I thought that the guy would have had the decency to phone me back but NO so I had to go through all the rigmarole of waiting to try and speak to someone again after being on "HOLD" for 45 minutes I spoke to a lady who said that the problem had been passed to the technical team and that the gentleman I spoke to on Friday should have told me 2 working days and not 48 hours.
The nice Lady said that I should hear something tomorrow (Tuesday) personally I am not taking any bets on it.
Why do these company's like BT promise the Earth and deliver nothing if some one from BT had the decency to return a call and say sorry the problem is being looked into I could have accepted that.
Had a problem with BT in the past when a unknown trailer became dislodged from the towing vehicle the trailer then felled the Telegraph pole carrying our line when we contacted BT to report the "fault" they said they would run a check on the line, they then said the line was working fine and that there was no problem???
Had to wait 28 days for the pole to be replaced.
DS I will go with your idea and send the details to the modarators.
Regards
why_me