Why can't I log in to my ExportPDF account?

I'm getting this error: Trouble occurred when signing in. However, in the right corner my account is displayed and the only option is to SIGN OUT.

Hi KelleyW,
I'm sorry for the trouble! If you're logging in via a web browser, please clear the browser cache, and then try to log in directly to https://cloud.acrobat.com with your Adobe ID and password. And, if you're logging in via Reader, go ahead and click Sign Out, then make sure that you have the most current version of Reader installed by choosing Help > Check for Updates.
Please let us know how it goes.
Best,
Sara

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