Why can't I log into my messages or face time and my Internet connection is great

Why can't I log into my face time or messeges and my Internet connection is fine

iOS: Troubleshooting FaceTime and iMessage activation

Similar Messages

  • Why can't I log into my iMessage or Face Time accounts using my current Apple ID?

    I just upgraded to OS 7 and now I can't get iMessage or Face Time to accept my Apple ID and log into them.  What am I missing?

    iOS: Troubleshooting FaceTime and iMessage activation

  • Why can i not log into i message or facetime since i upgraded to ios 7

    I keep trying to log into both the facetime and i message but i am not able to. I get the error message that i am unable to connect and that i must check my connection. I am connected to wi-fi with a good connection. I had no problems until i upgraded to ios 7.2.

    Howdy there Wsk327,
    Thank you for using Apple Support Communities!
    It sounds like FaceTime and iMessage are giving you some trouble when trying to log in.
    I found this article to help troubleshoot what might be going on there:
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/ts3970
    Ensure that you have an active Internet connection.
    Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website. Other things you should confirm while logged into appleid.apple.com:
    Confirm that the email addresse(s) for your Apple ID has been verified.
    Check for miss-types of the email address
    Check the spelling of the email address
    Check that all letters are lower case
    Make sure that special characters are correct, e.g. no commas (,) where there is supposed to be full stops (.), etc.
    Note You may experience issues if your email address is associated with more than one Apple ID. If you have multiple Apple IDs, log in to appleid.apple.com with each Apple ID and confirm that each email address you wish to use for FaceTime or Messages is associated with only a single Apple ID.
    Make sure the date, time, and time zone are set correctly in Data & Time preferences, in System Preferences.Tip: Enable "Set date and time automatically" in Date & Time preferences to automatically keep this information accurate.
    If third-party firewall or port filtering software is installed, it needs to be configured to allow connections toapple.com, verisign.com and verisign.net. A list of ports required for using FaceTime and Messages is in Using FaceTime and iMessage behind a firewall. Please consult this article for further help configuring firewalls and Internet security software.
    If your /private/etc/hosts file has been modified, make sure that it is not interfering with communications toapple.com, verisign.com or verisign.net servers. Note: Some third-party software installers may modify the /private/etc/hosts file without alerting you. Instructions about how to check and resolve issues with a /private/etc/hosts file are in the "Blocked by configuration: (Mac OS X/Windows)" section of iTunes: Advanced iTunes Store troubleshooting.
    If the issue persists after that, try resetting all settings, and then try again.
    Reset iPhone settings. Go to Settings > General > Reset, then choose an option:
    Reset All Settings:  All your preferences and settings are reset.
    From: iPhone User Guide
              http://help.apple.com/iphone/7/#/iph7a2a9399b
    Take care,
    Sterling

  • TS4268 Why can't I use my existing email for Face Time on my IPad?

    Why can't I use my existing email in Face Time and Instant Message?

    Do you have another Apple ID by any chance? There are many, many discussions about this message that you are getting. Here is one where it seems that these users were able to resolve it.
    https://discussions.apple.com/thread/4023754?start=0&tstart=0
    There are many other past discussions as well. Maybe you can find some help here as well.
    http://www.google.com/search?q=imessage%20email%20address%20already%20in%20use
    Or maybe something in the Apple support article will help.
    http://support.apple.com/kb/TS2755

  • Why can't I log into my email on my PC via iCloud anymore?

    Why can't I log into my email on my PC via iCloud anymore? I'm getting an incorrect password message and server unavailable.

    I am having the same issue... I just changed my password incase I was hacked....
    as Hackers have been using Amazon and iCloud info together to hack and wipe
    Mac's .... You might want to send for new password.... just in case.....

  • Why can't I log into my game center account with my existing login to add my apple account?

    Why can't I log into my game center account with my existing login to add my apple account?

    Errr I'm having the same issue too, but it's my son's iPod and he's lost all his game levels, like DragonVale too He is not impressed!

  • Why can't I log into WiFI?

    Why can't I log into WiFi with my Ipad Air all of a sudden?
    WiFi is turned on.
    Under settings ... it shows the network Im trying to log into ... and in the column   to the right where it lists the various networks, it shows the network i want and a little wheel thingie spinning beside it ... but it just keeps spinning ... so it looks like my Ipad had found the network ok, but wont log in.
    Any thoughts?
    Under HTTP proxy ... ive got it set to auto ... is this correct?
    Everything worked fine until today so maybe Ive altered some setting without realizing it.

    Try this:
    1. Turn router off for 30 seconds and on again
    2. Settings>General>Reset>Reset Network Settings
    3. Reset iPad; hold the Sleep and Home button down until you see the Apple Logo

  • Why can't I log into my apple I'd account

    Why can't I log into my apple I'd account

    No clue as you've not told us what happens when you try.

  • Why can't I log into my itunes and icoud from my iphone?

    Why can't I log into my itunes and icloud from my iphone?

    I found the answer that works for me. (This information was not on Apple's website for troubleshooting this problem.)
    In Safari, (I use Firefox only) cookies must be enabled.  I never knew there was a connection between iTunes and Safari until now.

  • Why can I not log into The app store after changing credit card information?

    Why can I not log into the App store after changing credit card information?

    DNS -
    Some folks resolve download and other connection issues by using either OpenDNS or Google Public DNS services. The best use is to use it as the DNS configuration in your modem/router/gateway device, but often the configuration in the computer or iOS device will over ride the other configuration if you don't have access.
    Open DNS;
    http://www.opendns.com
    208.67.222.222, 208.67.220.220
    Google Public DNS;
    https://developers.google.com/speed/public-dns/
    8.8.8.8, 8.8.4.4

  • I click allow 40,000 times, yet Why can't I log into my Yahoo account?? I click allow 40,000 times..

    I click allow dozens of times yet WHY can't I log into my Yahoo account???
    == URL of affected sites ==
    http://cm.my.yahoo.com/p/2.html;_ylc=X3oDMTE1aDR1MzQxBF9TAzE1MDAwMTc4OARsawNwYWdlMgRwb3MDMgR0A3BhZ2VuYXY-

    Do you mean this?
    Tools > Options > Advanced > General : Accessibility : [[ ] "Warn me when web sites try to redirect or reload the page" - [[Options window - Advanced panel|#General_tab]]
    See also http://kb.mozillazine.org/accessibility.blockautorefresh

  • Why can't I log into iChat

    I am new to iChat.
    When I log in, I get an AIM window. I don't understand why I get an AOL window when I am in iChat...it is very confusing.  When I try to make myself available in my AIM window, it asks me to log into my mac.com account (my login ID is already put into that field).  When I enter my password, it gives me an error message saying either my user name or password is incorrect.  I tried entering it a number of times but it didn't work.  So I went throught the process of resetting my password.  Once it was reset, I tried to log in again but I keep getting the same error message.  My questions are:
    1. Why can't I log in?
    2. Why, if I am using iChat, are all of these references to AOL?
    3. In my Status command in the iChat menu, it shows I am available. Available for what?  My AIM window is saying I am offline.
    4. In the Accounts command in the iChat menu, it shows me as logged into Bonjour and then my email address twice.  Right below that it gives me the option to log into my email address.  Right above that it is telling me I am already logged in.
    This is all so confusing.  I use Skype and find it simple.  I use a number of IM apps and find them simple.  I can't figure out iChat.

    Hi,
    If you have Opened iChat for the First time then you will have filled in a Account/Screen Name.
    This should have Logged in to the server.
    If it didn't, you should have got a message about either the Name or the Password being "wrong"
    This may leave you without the Buddy List showing.
    In this case go to the iChat Menu (That's the one that drops down where the word iChat appears in the Menu bar)
    Go to Preferences and chose Accounts.
    Highlight the Screen Name on the left.
    Now on the right make sure Account Info is the tab that is highlighted.
    Tick/Select the box that says "Use this Account"
    This should make th Buddy List at least start to appear. It will just be the header part and will say the word "Connecting..."
    If this does not work, and you get another message about the Password or name then go to the Server Settings tab in the Accounts part of the Preferences.
    Change the default port (5190) to 443.
    Reselect Use this Account in the Account Info tab again.
    Most routers have the ports from the beginning to port 1024 Open by default.
    Web Browsing and mail Ports are this low.
    ( I am presuming you have looked and sorted the Mac Firewall)
    If you now have  Buddy List you have logged in.
    You can now Add Buddies.
    (this presumes you have sorted any issue with the Password being too long).
    If you are now logged in you can Text chat as well even if you have no Buddies in the Buddy List.
    You can use the File Menu > New Chat option if you at least know a AIM name or one that is a Valid AIM Login name.
    The chances are though that you will not be able to File Transfer, Audio Only Chat or Video chat.
    This is because at present we have only moved the Login port to lower than the threshold of blocked ports in your Router.
    The other ports iChat uses will need to be Opened.
    At this point it may pay to tell me the make and model of the Router so It Can suggest steps to take.
    Also what do you know about setting up your routers for Games or applications that use Ports above 1024 ?
    NOTES:-
    Having an open Buddy List and using the red Button top left will close the Window but not Quit iChat
    To get the Buddy List Back go to th Window Menu in iChat and either select your Screen Name (Or AIM Buddy List) or use the Key Strokes listed (Normally Apple/CMD ( or ⌘) and the 2 key together).
    Using the red button on any Chat Window (Text, Group, Audio Only or Video Chat) will end the Chat and close the Window.
    6:54 PM      Thursday; April 21, 2011
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb( 10.6.7)
    , Mac OS X (10.6.7),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Why can't I log into my mac after yosemite

    I had to restart my mac after it froze. It does this a lot since I downloaded Yosemite. When I restarted there were two accounts mine and a guest user. I enter my password and it says it can not log into my account at this time because of an error. ***!! My password is correct I know it is what the **** is going on and can anyone help me fix it please?

    You're using the "legacy" (pre-Lion) version of FileVault, and the disk image file on which your home folder is stored is corrupt.
    This condition is quite difficult and time-consuming to recover from. If the procedure suggested here is too hard, get help from someone more experienced. One option is to make a "Genius" appointment at an Apple Store. Legacy FileVault is obsolete and should not be used under OS X 10.7 or later.
    If you have another user account with administrator status and can do so, log in to it and skip to Step 4.
    Step 1
    Start up in Recovery mode. The OS X Utilities screen will appear.
    Step 2
    Select
              Utilities ▹ Terminal
    from the menu bar. In the window that opens, type this:
    res
    Press the tab key. The partial command you typed will automatically be completed to this:
    resetpassword
    Press return. A Reset Password window opens. Select your startup volume if not already selected. Pull down the menu labeled Select the user account and select
              System Administrator (root)
    Follow the prompts to set a password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
    Select
               ▹ Restart
    from the menu bar.
    Step 3
    At the login screen, click Other... Enter "root" (without the quotes) in the Name field, and enter the password you set in Step 4 in the Password field. You should now be logged in. Do nothing while logged in as root except as indicated below.
    Open the Users & Groups preference pane. Create a new user and check the box marked
              Allow user to administer this computer
    Restart and log in as the new user.
    Step 4
    Load this web page in Safari.
    Triple-click anywhere in the line below on this page to select it:
    sudo dscl . -delete users/fubar HomeDirectory
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the TextEdit application. Paste into the window by pressing command-V. Substitute the short name of the affected FileVault user for the word "fubar".
    Triple-click the edited line and again copy to the Clipboard.
    Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window. When prompted, enter the password of the user you're logged in as. Nothing will be displayed when you type it. Type carefully and then press return.
    Step 5
    You should now be able to log out and log in as the FileVault user. Your files still won't be available. FileVault is inactive.
    Locate the disk image file named "fubar.sparsebundle" or "fubar.sparseimage" at the top level of your home folder. Again, substitute the short user name for "fubar".
    Step 6
    Try to open the file. If it won't open, try to repair it in Disk Utility. If it still won't open, restore it from your most recent backup. Keep trying older backups until you find one that works. If you don't have a backup, the data is lost, perhaps beyond any hope of recovery. There's a slight chance that you might be able to repair the disk image using an expensive third-party application called "Disk Warrior." If possible, go to a "Genius Bar" where the software is available for use by the "Geniuses" at no charge.
    Step 7
    Copy the files from the mounted disk image to the corresponding subfolders of your home folder. The Library folder is invisible in the Finder. Open it by holding down the option key and selecting
              Go ▹ Library
    from the Finder menu bar. Open the copy on the disk image by selecting
              Go ▹ Go to Folder
    and entering
    /Volumes/fubar/Library
    in the text box that opens. Again, substitute the correct name for "fubar".
    Log out and log back in.
    If there isn't enough disk space available to complete this step, unmount the disk image, copy the disk image file to an external storage device, delete the original, and try again.
    Step 8
    Back up all data, then delete the disk image file.
    Step 9
    Delete the user you created in Step 3, if applicable.
    Step 10 (optional, but recommended)
    Follow the instructions in this support article under the heading "Disable the root user."

  • TS4268 Why can't I log into iMessage with my appleid?

    ok--so I went to log into iCIoud, on my iMac, and got a message that my password has expired and that I needed to change it. I did.
    I am able to log into iTunes, the app store, FaceTime and iMessage on my iMac, Mac Book and iPad. I cannot however log in to iMessage on my iPhone 5. I am able to log into all the other apps and such.
    The address is entered properly, as is the password. I am making sure that every key entry for my password is correct as I am entering it but after multiple, and I mean multiple, tries it still fails telling me that my username or password is incorrect. Again, this has only affected my iMessage.
    Ideas?

    I resolved the issue.
    Restoring the iOS software, after backing up with itunes, resolved my issue.

  • Why can't I log into my iTunes account, Unknown error occurred (-54)

    Recently I had my Macbook pro reformatted back to factory conditions. After downloading all the software updates I tried to log into the iTunes store, but everytime I get the message " We could not complete your iTunes Store request. An Unknown error occurred (-54)"
    I am able to connect to the iTunes store itself and look around and preview songs. but I can't log in to my account. I have the latest version of iTunes, and I haven't altered any settings in iTunes, so I'm confused as to why I am receiving this error message.
    The other discussions and trouble shooting pages referencing the error (-54) seem to all talk about ipod sync issues or not being able to access the store in general. So if anyone has any further insight as to why I'm receiveing it, I would greatly appreciate it. Thank you.

    I found the solution to this on another forum. I was able to fix this by manually disabling the firewall on my mac.   From the command line:
    sudo ipfw disable firewall
    Match will then run fine until I do the corresponding enable or restart the computer.
    I don't understand enough about the internals of the mac to know why changing this using the Terminal is more effective than simply disabling the firewall from settings, but it is. If you run this command line, it will make the -54 error go away.

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