Why can't I make a genius bar reservation online?

I have spent nearly 30 minutes trying to make a Genius bar reservation. Website site says "it's easy and quick."  Well, no, it isn't. It used to be, but it isn't any longer. I keep getting to the point where I am asked to pay $29 for a phone call, or to submit a service ticket. All I want to do is to go the store and talk to someone without having to wait in line for an hour. It is NOT an option to make a genius bar reservation online. I even called, and was sent the link to make the online appointment . . . which resulted in exactly the same dead end.
What am I supposed to do in order to make a reservation?  Screen shots or bullet-point steps would be helpful, because the system is not performing the way it says it should.

Thank you. I did stumble upon this idea after I wrote my question and it works! Not sure what's up with the website -- seems like Apple should be more on top of user interface than they are.  Thanks for responding.

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    ÇÇÇ

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