Why can't I make a purchase in an app

I downloaded a game onto my iPad and when I try to make a purchase it says that the transaction cannot be completed. I have checked my card several times to make sure it was entered correctly in my ITunes acct but it will still give me the error message. Can anyone help me with this?

Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact

Similar Messages

  • HT204053 Why can't I make a purchase on my iPad

    Why can't I make a purchase on my iPad

    Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
    What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?, we won't know what is/isn't ha
    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem ... ?

  • Why can't I make a purchase from my new IPod using a new credit card which is different from the one registered with my apple account ?

    Why can't I make a purchase from my new IPod using a new credit card which is different from the one I have registered with iTunes before ?

    You can only use one credit card to one Apple ID.

  • Why can't I make a purchase in the American iTunes store?

    I am a Canadian resident who would like to make a purchase in the US ITunes store. I don't know anyone in the US nor do I have a credit card with an American billing address. Is there any possible way for me to make a purchase in the American store, or am I pretty much screwed? I buy lots of music and all I want to do is give the US Store my money-why is this so hard? This wouldn't be an issue if the Canadian store just had what I am looking for (i.e. TV Shows!) -why does the selection vary from country to country anyway?
    Mac Mini   Mac OS X (10.3.9)  

    Again, It's not up to Apple. They would love to have every track available to everyone in the world. The record companies and other rights holder are different in every country, though, so they require separate negotiation by Apple for the rights in each country. And since the rights are held separately in different countries, they all restrict Apple (and every other legal download store) to selling only to users within that particular country.
    So again, Apple can do nothing to change this unless and until the record companies arrive at a cross-border sales agreement, something I don't see happening anytime in the foreseeable future, even within the EU.

  • HT1933 Why can I not make a purchase for an iPhone app

    I have bought a game and am now trying to buy an episode, but every time I try to buy it, I get a message saying that my purchas can not be completed and to contact apple support. How can I fix this?

    If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

  • Why can't I make a purchase through iTunes  on my iPad?

    II'M playing candy crush saga and all of a sudden I can't purchase extra lives.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Why can't I make a purchase of music on itunes?

    I just downloaded music I want from the itunes store but it won't let me purchase them. I just have a list of sound bites, not full songs!

    Again, It's not up to Apple. They would love to have every track available to everyone in the world. The record companies and other rights holder are different in every country, though, so they require separate negotiation by Apple for the rights in each country. And since the rights are held separately in different countries, they all restrict Apple (and every other legal download store) to selling only to users within that particular country.
    So again, Apple can do nothing to change this unless and until the record companies arrive at a cross-border sales agreement, something I don't see happening anytime in the foreseeable future, even within the EU.

  • HT201304 Why can I not make purchases on casino now that I have installed iso7

    Why can I not make a purchase on the game casino now that I have installed iso7?  I can make purchases in other apps

    I'm having this problem on my iPhone and iPad when trying to purchase

  • Why can't I make an in-app purchase?

    I try to make an in-app purchase and I get a message saying could not complete purchase and that I should go to the support site.  I have a grist card and I still can't make an in-app purchase.  Why can't I make an in app purchase?

    I think it is telling you to contact itunes support, which is exactly what you should do

  • HT5552 Why can't I make an in app purchase on my ipad. I'm trying to buy something for 49.99 and I have 50.00 on my account from a gift card I just bought.

    Why can't I make an in app purchase on my ipad. I'm trying to buy something for 49.99 and I have 50.00 on my account from a gift card I just bought.

    As RG says, if you're in the US, you haven't allowed for the sales taxes charged by your city and state. You'll need to buy something less expensive, add a credit card, or redeem an additional iTunes card.
    Regards.

  • HT4009 Why can't I make an in app purchase

    Why can't I make an in app purchase

    Note:
              Some In-App Purchases require a Credit Card.
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT201263 My iPad 1 can only be updated to iOS 5 yet most apps run on iOS 7. Why can't I make the update on my iPad 1? Is this so I buy another iPad 2+? Now why would I want to buy something that will be obsolete in a few years?

    My iPad 1 can only be updated to iOS 5 yet most apps run on iOS 7. Why can't I make the update on my iPad 1? Is this so I buy another iPad 2+? Now why would I want to buy something that will be obsolete in a few years?  I really want to purchase an Live TV plan yet I need iOS 7 to run most TV apps.
    Can Apple tell me why my iPad 1 is obsolete?
    g

    It's not obsolete as much as the first gen simply lacks the power to run the newer operating systems. IT doesn't have enough RAM. If someone managed to hack it to get iOS 6 or 7 on there they'd just have a slow, boggy and unresponsive device. (think putting windows 7 on an old laptop.
    Unfortunately software moves faster than hardware. Every thing goes obsolete. I've had my ipad 2 for two and a half years now and I know it only has so much longer left to it too. Just the 'joys' of advancing technology.

  • HT201272 I am unable to make a purchase in an app on my secondary apple Id device but I can in the same app on the primary device

    I am unable to make a purchase in an app on my secondary apple I'd device, but I can in the same app from the primary advice. Can anyone tell me why and what can I do to solve this. I do not want to delete and reinstall as I will lose all my credits and progress. Thanks

    Then you should contact them:
    http://www.apple.com/emea/support/itunes/contact.html

  • I made a purchase on iTunes and it is not showing on any of my devices. When I tried to watch the show in my purchased file I could not. When I go back to iTunes it tells me I made the purchase already. Why can't I access my purchases. Case

    I made a purchase on iTunes and it is not showing on any of my devices. When I tried to watch the show in my purchased file I could not. When I go back to iTunes it tells me I made the purchase already. Why can't I access my purchases. Case # 506294747

    Hi Paul,
    If you are having an issue such as this with an item such as a movie purchased from the iTunes store, you may want to report it to the store. Use the steps in this article -
    Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Why can't I make a disk Image??

    getting Leopard tomorrow. system working great. plan to do an "upgrade installation". backed up all my files (106GB) to an external HDD. so I think I'm ready....
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    it starts to create the image but Disk Utility comes back and says "Unable to create disk0s2.dmg. Resource busy."
    I thought it might be a good idea to do a "complete system backup" just incase something goes wrong with the "upgrade installation".
    Since it didn't let me, I just dragged-n-dropped the Users folder to the external HDD, so I got my files backed up.
    curious why I can't make a disk image of my WHOLE HDD. can someone enlighten me....
    thanks, chris

    made changes in the iDVD, don't know what I did but it worked

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