Why can't I make an in-app purchase?

I try to make an in-app purchase and I get a message saying could not complete purchase and that I should go to the support site.  I have a grist card and I still can't make an in-app purchase.  Why can't I make an in app purchase?

I think it is telling you to contact itunes support, which is exactly what you should do

Similar Messages

  • HT5552 Why can't I make an in app purchase on my ipad. I'm trying to buy something for 49.99 and I have 50.00 on my account from a gift card I just bought.

    Why can't I make an in app purchase on my ipad. I'm trying to buy something for 49.99 and I have 50.00 on my account from a gift card I just bought.

    As RG says, if you're in the US, you haven't allowed for the sales taxes charged by your city and state. You'll need to buy something less expensive, add a credit card, or redeem an additional iTunes card.
    Regards.

  • HT4009 Why can't I make an in app purchase

    Why can't I make an in app purchase

    Note:
              Some In-App Purchases require a Credit Card.
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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    I've never had a credit card on my iTunes account because I mostly purchase free apps and because I don't own a credit card. If I want to buy an app I use a family members Apple ID. I had two $10 iTunes gift cards and I put them as credits to my iTunes account. Now I'm trying to make an in-app purchase of something worth 19.99 and it says that my iTunes account has insufficient funds. The billing information appears and I choose "none" as I always have for it to charge it to my credit balance but again it says that I have insufficient funds. I checked in my iTunes account and it still says that I have a $20 credit balance.

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  • Why can I not make any in app purchases?  The two games I have tried are game of war fire age and candy crush.  They both tell me that my device cannot connect to iTunes.  I've tried on my iPhone 5s as well as my iPad mini2.

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    Also, I have purchased other apps and music on iTunes since the problem started.

  • WHY CAN'T I MAKE A GENIUS APP'T

    I AM UNABLE TO CHANGE MY DEVICES, AND CAN'T MAKE A GENIUS APP'T

    BHR
    You seem to have asserted yourself. I have found that - although a little obscure - Apple has laid out a Path they wish folks to take to determine all kinds of support; phone calls (call now or call back appt.), Live Chat, Genius Bar Appointment...
    In addition, recently, they have added an AppleID challenge layer at a specific point to their WorkFlow liking. I have tested on several occasions - as recently as yesterday - and have reached the "Appointment Time" picker level before bailing (as I do not need to actually make one)
    Follow the appropriate prompts here > Apple - Support - Product Selection - with a little cleverness, one can get to the appointment making page.
    ÇÇÇ

  • Why can't I buy an In-APP purchase? It says that I can not connect to the iTunes Store and that I will have to contact iTunes Store Support.

    Hey everyone
    With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.
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    restarted iPhone several times
    scratched my head
    checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
    chewed my lip
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    no changes so far. I still get the same error message.
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    hugs
    malzi

    You will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 Why can't I buy an in-app purchase?

    iTunes won't let me buy anything with the remaining credit on my account. I have $1.02 and want to buy an in-app purchase, but everytime I try it says I don't have enough money on there. It only costs $.99 and I want to know why it won't let me.

    If you are in the US then you quite possibly have to add your state's sales tax onto the listed price.

  • TS1424 Why can't I do an in app purchase? Code 4444

    I have been able to purchase from sims free play. But recently I have tried to do an in app purchase and it keeps saying contact iTunes support to continue. Error 4444

    I think it is telling you to contact itunes support, which is exactly what you should do

  • HT4009 Why couldn't i make an in-app purchase? (In Clash of clan game)

    i have trouble in purchasing " Pile of Gems" cost $4.99.
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    - Likely that your country charges tax and you do not have enough money for the purchase plus tax.
    - Next would be to contact iTunes by:
    Apple - Support - iTunes - Contact Us

  • Why couldn't i make an in-app purchase? (In Clash of clan game)

    hello,
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    my Apple ID balance currently is $5.02. what can i do?
    Looking forward to hearing from you,
    Thank you,
    Hoan My Solutions.

    hi Yoko,
    Thanks for your interest. In fact, i did purchase it twice by the same account just a while ago. that's pretty weird!

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