Why can't I make ipod playlists on my itunes?

My former ipod touch allowed me to make playlists and folders on it both on itunes and on the device itself. It broke. Itunes traded it in for a new one. Now the new one will not let me do any of that.  I try to make a plalist, it is grayed. I try to unsync, it is still grayed. The only way I can possibly organize the songs on it now is to make an on-the-go playlist.
HELP!! it's driving me up the wall!

And to add to it, it won't let me delete one single song while on itunes either. I have to delete the entire thing!

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