Why can't i open an adobe file emailed as a zip file

My bank emailed me an important adobe file as a zip and I keep getting an error message not an adobe format or not encoded properly.  How do I open the zip file?

Hi ferretlady,
As you mentioned that you have zip file that contains Adobe files, you need to unzip the file first and then you will be able to open the Adobe files. For information on how to unzip, please refer to the links below:
For Windows 8 Operating System: Zip and unzip files - Windows Help
For Windows 7 and Vista Operating System: Compress and uncompress files (zip files) - Windows Help
For Windows XP: Microsoft Corporation

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