Why can't I open I-Mail?

I have an IMac with the latest version of Snow Leopard. My I-mail application doesn't open up. The light blue I-mail icon (which looks like a postage stamp) on the dock now has a light blue question mark on it. Nothing happens when I click on it. How can I resolve this and get rid of the question mark?

I called Apple about this and he told me it's a major problem and I should re-install the disc.
But I forgot to ask him which disc. Then I reinstalled the  "Applications Install DVD" (Applications disc).  That didn't help.
Then I reinstalled the Mac OS X Snow Leopard DVD. That made matters worse. Now the mail icon (it looks like a light blue postage stamp) is gone from the dock.  Only a pale colored question mark which does not open is now there instead.
Then I did a software update and installed new Mac OSX software updates. But that didn't help.
How do I get my Mail application back?

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