Why can't I open iTunes on brand new iMac?

My wife has a brand new iMac running OS X Lion. She already has an iTunes account which she accesses on a year old iPad. She can not access her itunes library or even get the page to open on her iMac. Going to Finder - Applications, shows iTunes as one of her apps but it will not open. The iTunes icon is on her task bar but all it does is bounce when clicked on. The bar at the top of the window has switched to itunes ( showing controls- File, View, Edit etc) but no page opens.  We are both newbies, are we missing something obvious?

Since it's brand new I'd call AppleCare and let them walk you through it. They will have you try things and you can give immediate feedback and they will take you to the next step. That would take us too long here. Apple's service is very good.

Similar Messages

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    Why can't I open iTunes and App Store on my brand new iPad mini.

    Have you set up an iTunes account?
    iTunes Store: Changing Account Information
    http://support.apple.com/kb/HT1918
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Apple ID Support - Manage Account
    http://www.apple.com/support/appleid/manage/
     Cheers, Tom

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    You're welcome! Glad you got things sorted out.

  • Why can't i opens Itunes in Windows 7

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    Okay.
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    And the processor limitations.
    iPad: RAM - 256MB, Processor - 1 GHz Apple A4
    iPad 2: RAM - 512MB, Processor - 1GHz dual-core Apple A5
    iPad 3: RAM 1024MB, Processor - 1GHz dual-core Apple A5X
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     Cheers, Tom

  • Why can't I open iTunes after installing Lion?

    Why can't I open itunes after installing Lion?

    I do not know what to tell you. iTunes is working fine on my system. What don't you give a little information about your system and when this problem began on your mac.

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    Well, I'm partially wrong in my statement. .webloc files do contain data in the data fork and the resource fork. From the Terminal.app you can read both forks. Let's list both forks in a .webloc file that is linked to this thread->
    [KSH_93u+]:Desktop $ ls -l "Why can't I open <.webloc> files on my iMac 10.6.8? .webloc"
    -rw-r--r--@ 1 mark  staff  267 Oct 23 08:11 Why can't I open <.webloc> files on my iMac 10.6.8? .webloc
    [KSH_93u+]:Desktop $ ls -l "Why can't I open <.webloc> files on my iMac 10.6.8? .webloc/..namedfork/rsrc"
    -rw-r--r--  1 mark  staff  494 Oct 23 08:11 Why can't I open <.webloc> files on my iMac 10.6.8? .webloc/..namedfork/rsrc
    Both forks contain data. Now let's look at the data in both forks->
    data fork:
    [KSH_93u+]:Desktop $ cat "Why can't I open <.webloc> files on my iMac 10.6.8? .webloc"
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
    <plist version="1.0">
    <dict>
        <key>URL</key>
        <string>https://discussions.apple.com/thread/6465459</string>
    </dict>
    </plist>
    resource fork:
    [KSH_93u+]:Desktop $ hexdump -C "Why can't I open <.webloc> files on my iMac 10.6.8? .webloc/..namedfork/rsrc"
    00000000  00 00 01 00 00 00 01 94  00 00 00 94 00 00 00 5a  |...............Z|
    00000010  00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00  |................|
    00000100  00 00 00 30 00 00 00 01  00 00 00 00 00 00 00 00  |...0............|
    00000110  00 00 00 02 54 45 58 54  00 00 01 00 00 00 00 00  |....TEXT........|
    00000120  00 00 00 00 75 72 6c 20  00 00 01 00 00 00 00 00  |....url ........|
    00000130  00 00 00 00 00 00 00 2c  68 74 74 70 73 3a 2f 2f  |.......,https://|
    00000140  64 69 73 63 75 73 73 69  6f 6e 73 2e 61 70 70 6c  |discussions.appl|
    00000150  65 2e 63 6f 6d 2f 74 68  72 65 61 64 2f 36 34 36  |e.com/thread/646|
    00000160  35 34 35 39 00 00 00 2c  68 74 74 70 73 3a 2f 2f  |5459...,https://|
    00000170  64 69 73 63 75 73 73 69  6f 6e 73 2e 61 70 70 6c  |discussions.appl|
    00000180  65 2e 63 6f 6d 2f 74 68  72 65 61 64 2f 36 34 36  |e.com/thread/646|
    00000190  35 34 35 39 00 00 01 00  00 00 01 94 00 00 00 94  |5459............|
    000001a0  00 00 00 5a 00 00 00 00  18 00 00 00 00 1c 00 5a  |...Z...........Z|
    000001b0  00 02 64 72 61 67 00 00  00 1a 54 45 58 54 00 00  |..drag....TEXT..|
    000001c0  00 26 75 72 6c 20 00 00  00 32 00 80 ff ff 00 00  |.&url ...2......|
    000001d0  00 00 01 00 00 00 01 00  ff ff 00 00 00 34 02 00  |.............4..|
    000001e0  00 00 01 00 ff ff 00 00  00 64 03 00 00 00        |.........d....|
    000001ee

  • Why can't I open iTunes on new iMac?

    My wife has a brand new iMac running OS X Lion. She already has an iTunes account which she accesses on a year old iPad. She can not access her iTunes library or even get the page to open on her iMac. Going to Finder - Applications, shows iTunes as one of her apps but it will not open. The iTunes icon is on her task bar but all it does is bounce when clicked on. The bar at the top of the window has switched to itunes ( showing controls- File, View, Edit etc) but no page opens.  We are both newbies, are we missing something obvious?

    Since it's brand new I'd call AppleCare and let them walk you through it. They will have you try things and you can give immediate feedback and they will take you to the next step. That would take us too long here. Apple's service is very good.

  • Why can't i open iTunes and App Store in Settings Menu on iPad Mini IOS 7.1.2?

    Why can't I open i Tunes and App Store in Settings Menu on iPad Mini IOS 7.1.2?

    What happens when you try?
    Have you tried restarting or resetting your iPad?
    Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
    Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
    No data will be lost.

  • Can I install OS9 on a Brand new iMac to run Photoshop 6.0.1?

    Hi there;
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    My old iMac is a G3 and runs on a Panther. Can I install Mac OS 9 on this new Mac so that I can install Photoshop 6.0.1? If yes, how can I do it?
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    Hi KP4ABC;
    Since the official position of Adobe is that they are no longer supporting PS 7 at all, I would think your chances with PS 6 are right up there with the snowball in that hot place. In order to get anything that works with any reliability you will have to upgrade, probably to PS CS3.
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  • Can't install photoshop cs6 on brand new iMac - "Media db error: 18"

    At my company we recently hired a web designer – given his insistence on using the Adobe software, we decided to give Photoshop a try.
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    The installation process halts at around 2% and an error screen appears which gives generic instructions ("restart your computer and retry") and points to a log file where one can read "Media db error: 18".
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    Some people on the internet report they have the same problem... we found several questions on the matter, but no answer (besides "restart your computer" and other generic stuff that we tried and does not work).
    We then called Adobe support (Italian support) and they told us they don't give support for trial versions, like we should sight unseen buy a (pricey!) software we can't even install! .
    Can anyone here help?

    Thanks for your help!
    No, no beta or previous installations of any Adobe products – we are trying to install to a brand new iMac (just bought last week from the store): it has the latest version of everything (Os: Lion 10.7.4)
    Is there any debug switch I can turn on on the installer to get further information on what's going wrong? ("media db error" is a somewhat laconic error message)

  • TS3212 I have downloaded iTunes, but every time I click on the link it does not open. Why can I not open iTunes after downloading?

    I have deleted old versions and uploaded the new version. Now that I have completed the install, I cannot open iTunes. I double click it on desktop and it shows thinking symbol for one second and doesn't open. I go through the start menu and it does the same thing. Help!! Please.

    Can you check something for me please?
    Restart your PC. after the PC restarts, bring up your Task manager, and go to the "Processes" tab. Click "Image name" to sort the processes alphabetically.
    Now try to launch iTunes.
    Does an itunes.exe process appear? If so, does it vanish after a second or so, or does it persist in the Processes tab (even though iTunes itself never shows up)?

  • Why can't I open iTunes?

    iTunes will not open on my Mac. I did an update last week and now I cannot open it.

    Hey Iansgolf,
    Thanks for the question. I understand you are experiencing issues with iTunes on OS X. The following resources provide some great trobuleshooting and isolation steps:
    iTunes: Troubleshooting issues with third-party iTunes plug-ins
    http://support.apple.com/kb/TS3430
    There are several ways in which an add-on can cause iTunes to act erratically, such as those listed below:
    - Loss of iTunes functionality, such as the Visualizer.
    - Distortion or irregularity in the iTunes interface.
    - Slow performance.
    - iTunes won't open or quits unexpectedly.
    - You see an alert while syncing stating "... cannot be synced. A duplicate file name was specified."
    If you notice any of the above symptoms or other unusual behavior, you can disable any plug-ins not manufactured by Apple by opening iTunes in Safe Mode. This is done by holding down the Option and Command keys (on Mac OS X) or holding down the Shift and Control keys (on Windows) while opening iTunes. If performed correctly, you should see the following dialog before iTunes finishes starting up:
    "iTunes is running in Safe Mode. Visual plug-ins you have installed have been temporarily disabled."
    Isolating an issue by using another user account
    http://support.apple.com/kb/TS4053
    Symptoms
    When isolating issues and/or troubleshooting software issues in OS X, you might want to use a different user account. Learn how to use this technique to narrow down the cause of an issue.
    Resolution
    The issue at hand may simply be caused by a bad preference setting or user-specific data file. With proper isolation, you can avoid time-consuming and inappropriate troubleshooting methods.
    Thanks,
    Matt M.

  • Why can't I open itunes on my computer?

    Whenever I try to open itunes from my dashboard, the icon just bounces up and down, but does not open itunes.  Any ideas what's wrong?

    Let's try a repair install of iTunes first.
    Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
    Can you launch your iTunes now?

  • Why can i not open itunes?

    I cannot open itunes on my windows laptop. Says something about newer version of itunes.library.itl.
    If i uninstall/reinstall, what happens to my existing library (FULL of music)??
    Please help!!

    The full and exact text of the error message would help us give you more targeted suggestions.
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

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