Why can't I open my BlackBerry Messenger?

I'm having this problem with my BlackBerry. I don't know why I can't open my BlackBerry Messenger. I've tried to plugged out the battery and put it back in but still, I can't open my BlackBerry Messenger. So I did it repeatedly but I can't still open my BlackBerry Messenger. I read all about it on the internet and all they suggested is to back-up the BlackBerry Messenger contacts and upgrade the BlackBerry Messenger. I'd like to do that but how can I back-up my BlackBerry Messenger contacts when I can't even open my BlackBerry Messenger? So I tried downloading the BlackBerry Desktop Software. I connect my phone to it and I clicked on "Back up now". And now it's saved in my documents. But my question is, now that (I think) I've backed up all of my data, can I delete my BlackBerry Messenger and install/upgrade it and still have all my contacts? PLEASE REPLY ASAP.

Hi and Welcome to the Community!johns_wyatt wrote:
I can't open my bbm. Each time try to open it it says bbm has been blocked. I Delete it and redownload it and open it. But change at all. Please and losing my friends. Please help me.You need to resolve that part...reloading the app and trying nothing else does nothing to solve why it has been blocked at the servers. I recommend you try this...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRTKB00510 How to register a BlackBerry smartphone with the wireless networkPlease wait for one "registration" message to arrive to your Messages app2) Delete and Resend Service BooksKB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphoneIf you have no CMIME entry, then skip the deletionKB02830 Send the service books for the BlackBerry Internet ServicePlease wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.3) RebootWith power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...only they can look at their network to determine why it's not properly communicating with your device.
Good luck!

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    Hi, I can't open my blackberry messenger. If I restart
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    Since you just upgraded it, please try instead removing and then reinstalling BBM fresh and clean. Be sure to first backup (locally) your contacts:
    KB20554 How to back up and restore the BlackBerry Messenger contact list
    You may also, if you are a member of any groups, want to back those up as well using a selective Desktop Software Backup:
    KB12487 How to back up BackBerry smartphone data using BlackBerry Desktop Software for Windows
    KB03974 BlackBerry smartphone database list
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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