Why can't I open my files

I work in the film industry where everyone seems to use Macs--
I do tech support for our software used by the film industry.
Many people are having problems opening files they have created with our software.
When they try to open a file saved they get a message along with the path of the file <Operation not Supported> is currently in use by another applications
The file is not in use in another application---
What is the tech answer to help these folks?
If someone could also email me at that would be most appreciated.
Thank you!
<Email Edited by Host>

Hi,
Please refer to following article:
Error: "The document is damaged..." | Opening PDF
Regards,
Anoop

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