Why can't I open some of my word documents on my Mac?

I just tried to open up a document in Microsoft Word on my MacBook Pro (I have Microsoft Office 2011 for Macs) and a message popped up saying "Microsoft has encountered a problem and needs to close. We are sorry for the inconvenience." I was working on this file yesterday afternoon and needed to edit it further for a job interview. It is saved as a docx, and similar files are opening just fine. All PDFs created through Word are opening as well without issues. I have tired both resetting and shutting down my computer; neither remedied the situation. Does anyone have any suggestions as to how to get these files opened? I am not sure if I should bring my Mac into the Genius Bar or uninstall and reinstall Microsoft Office. Thanks!

I don't think that you can uninstall Word alone, you have to remove all of Office (but I could be wrong)
Removing Office requires several steps, here is a Microsoft page on how to do it.
But first, try a Safe Boot (hold the shift key while booting) it may help.

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