Why can't i open video file in photoshop cs5?

why can't i open video file in pts cs5?
i've already installed quick time but when i open video file, it appeared this
can you help me with this problem please?
ps: sorry for my bad English ToT

We need to know the exact source of the file and what system you're on. Could simply be an unresolvable compatibility issue/ unsupported format.
Mylenium

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