Why can't I play an iTunes movie rental?

I downloaded a rental video but when I try to play it I get this error message, "We could not complete your iTunes Store request. An unknown error occurred (-42110). There was an error in the iTunes Store.
Please try again later." Can anyone offer advice?

Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Similar Messages

  • Why can I not play the rented movie...???

    Why can I not play the rented movie...???

    Welcome to the wonderful world of copy protection.
    iPads have a form of digital copy protection that will prevent protected media, such as DRM-infused iTunes movies, from playing back on devices that aren't compliant with the new priority protection measures.
    The Intel-developed technology is called High-bandwidth Digital Content Protection (HDCP) and aims to prevent copying of digital audio and video content as it travels across a variety of display connectors, even if not in violation of fair use laws.
    The advantage of purchasing your movie as a DVD is that you can watch it on ANY device.
    For a better picture, and fewer hassles convert to analog. There are HDMI to Component video adapters available that will solve your problem.

  • HT5409 why can't I play an MPEG4 movie on my mac

    Why can't I play a movie shared from my MacBookPro as an MPEG4 on my MacBook Air or my main Mac computer?

    Have you tried VLC ? This problem can be easily solved with VLC player. If it does not work, you may need to convert MPEG-4 video to H.264 MP4 for playback on your Mac. Good luck.

  • TS4124 ie should icloud allow apple tv to play my itunes movie rentals without itunes being open on my computer

    Shouldn't icloud sent my itunes movie rentals to apple TV without my computer open to itunes?

    Do I need to back-up all my movies and songs on to a hard drive
    Yes. An Apple TV, iPod, or iPhone is not intended to be a backup device and shouldn't be treated as one.
    The virus does not allow me to open iTunes, so how can I deauthorize that computer?
    You can't. If you run out of authorizations, you can use the Deauthorize All command. Otherwise, you should probably just leave it as is.
    (48848)

  • Why can't I play an old movie purchased from iTunes and later uploaded to iTunes from an external hard drive on my Apple TV?

    I bought Ratatouille some years ago from iTunes downloaded onto a 1st gen Apple TV, and subsequently to an old MacBook.  I had backed that MacBook up to an external HD.  A couple computers from that time and now I have a new gen ATV.  I noticed that all my old movies showed up to stream on the new ATV's system except Ratatouille.  So today I decided to upload the movie onto my new MBP's iTunes.  But the movie won't show up on ATV.  Again, this is an iTunes-purchased movie so it has nothing to do with format.  I can play the movie through "home sharing" but I shouldn't have to leave my MBP open to play the movie - it should be available on my "purchased" selection that can be played at any time.  Any suggestions how to resolve this issue?  Thanks in advance for your help.

    Ok, best to contact itunes then so they can look into it

  • Why can't I gift an iTunes movie bundle?

    I am trying to purchase a movie bundle in iTunes for mac as a gift but the option is not there. The individual movies can be bought as gifts though. Is there a reason for this?

    Please tell me where this question can be answered and I will ask it there. The policy needs to be exposed as serving the benefit of apple and not the community of users.
    I know some do not question things and do not attempt to change things. But I am all about change and improvement.
    I question the policy and believe it hurts apple users.
    They are making us use credit cards to gift purchases for no good reason.

  • Why can't i play my itunes on my computer anymore

    I used to be able to listen to itunes on laptop but cant even open it anymore.  can anyone help me?

    Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • HT1657 Do I have to have Internet service to play an iTunes movie rental?

    Going on vacation and want rent some movies.  If I rent from iTunes, do I have to be connected to Internet to play the movies? Or do they store and play from my iPad?

    I had exactly the same issue. I had rented and succesfully downloaded several movies to watch on an airplane and they would not open on my Ipad - none of them. How frustrating ! The message was simply " cannot open" without any additional explanations. During my connection, I went on internet opened the Itunes stores and suddenly I could open and watch my movies. This is a shame. We should be able to watch rented movies without internet, as stated by apple.  Anyone had similar experiences and has an explanation ?

  • HT1657 Why can't I find my HD movie rental after I downloaded it on my iPad 3?

    I can't seem to find a HD movie I recently rented and downloaded on my new iPad 3. It is not under purchased items and it is not under downloaded items. Also, when I go back to iTunes and look at the movie it says I already rented and downloaded it. I rented it last night around 10pm and couldn't find it is morning.
    Does anyone know what I am doing wrong or what I need to do to find the rental?

    It should be in the Videos app (iTunes on the iPad is just the iTunes store) :
    If it's not in there then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

  • HT5922 Why can't I airplay my HD movie? (HDCP)

    I downloaded Hugo HD (iTunes 12 days of gifts) on my Macbook Pro and it won't let me airplay to my apple tv. I can airplay from itunes normally. The airplay symbol will stay up until I start playing Hugo and then it disappears. I've tried mirroring and dragging my itunes screen to my apple tv and it displays "This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection)" error message. Why can't I play my HD movie on my apple tv? What's the deal?

    Hi Davidmventura,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Click on the link to see more details and screenshots. 
    iTunes for Windows: Unable to view or play HD video content that requires HDCP
    http://support.apple.com/kb/ts3354
    iTunes: Purchasing and viewing HD videos
    http://support.apple.com/kb/HT3209
    Note: Depending on your computer's hardware limitations, you may be unable to purchase, rent, or view HD content from the iTunes Store. If you are trying to view HD video on an external display, the display must have a digital connection (DVI, DisplayPort, or HDMI) and support HDCP.
    Cheers,
    - Judy

  • HT204382 Why can't I play a .MOV movie on my apple (MacBook Pro)?

    My parents have been sending me little .MOV movies via email. But I can't play them on my MacBook Pro. I am however able to play them on my iPhone.
    Why can't I play it on my computer?
    This is the error msg I get: The document “IMG_0259.MOV” could not be opened. The movie is not in a format that QuickTime Player understands. You may need to install additional software to open this type of file.
    Many thanks,
    Mascha

    I have the same problem. I make a video on my iPhone and email it to my webmail, can't open it on the MacBookPro, but can on my phone from my webmail. On the MacBookPro, a screen opens that displays the "Q" from Quicktime with a question mark on it. That's all I get!
    Thought I didn't have quicktime, but since the computer comes with it and my updates are all up to date, it just doesn't make any sense. This has only started recently. The two videos in question are the longest (under 15 min but over 10) ones I've ever had. When I go to email them, it says they are too long but send them anyway.
    I am perplexed. I really want to be able to watch them (or I wouldn't have made them in the first place) and just can't figure out what to do!!
    Peggy

  • My iTunes movie rentals won't play. How can I fix this?

    I've been able to purchase and download iTunes movie rentals. However, when I click 'play' iTunes attempts to play the movie but it doesn't start. I don't get a playback window only the movie title in the 'play' pane. The counter does not run.
    Can this be fixed? Is it a bug in 10.7.5 or iTunes?

    Did you try to connect in recovery mode, explained in this article?
    iOS: Recovery mode

  • Why can't I no longer watch movies from iTunes while they are downloading?

    Why can't I no longer watch movies from iTunes while they are downloading?

    Videos and movies purchased from the iTunes Store are by demand of the content owners copy protected and cannot be edited, regardless of what the software is you attempt to use. There is nothing anyone here can do to help you with that. If you need to be able to edit videos, you'll need to purchase and import the DVD - such importing is despite the content owners' efforts still legal for class use (as with any copyright issue, confirm fair use issues with your district's legal office) though we can't discuss methods here - which you'll then be able to edit.
    Regards.

  • Why can't I play AVI movies using quicktime?  Even after downloading a apple app to do so.  I only get audio.

    Why can't I play an avi extension movie in quicktime even after I downloaded an app from the app store?  I only get audit no video.

    http://perian.org

  • TS1717 iTunes movie rental stops playing on ipad

    iTunes movie rental keeps freezing at same point in rental is there anything I can do?

    I have the same problem. At first I got this message:
    This movie can be played only on displays that support HDCP (High-bandwidth Digital Content Protection).
    I have a brand new macbook pro 15" with a 2.2 GHz Intel Core i7 and 8GB of ram. I have purchased numerous TV episodes in both HD & SD and have no issues. i rented this movie yesterday and could only play it via my Apple TV. I haven't installed the latest OS update but my itunes is up to date and like I mentioned I can play everything else.
    I just tried again after changing the setting to switch displays to save power. Now every time I try to play the movie it asks me to authorize my computer, then tells me its already authozied, then gives me a black screen in play mode with no movement on the play indicator.

Maybe you are looking for

  • HT4528 I cannot SEND email from my iPhone 5S. I can receive emails, but not send them

    I cannot SEND emails from my iPhone 5S

  • HOW can I enter text using Japanese character sets?

    The "Text, Plates, Insets" section of the LOOKOUT(6.01) Help files states: "Click the » button to the right of the Text field to expand the field for multiple line entries. You can enter text using international character sets such as Chinese, Korean

  • How  to  use this HD

    Emicsoft HD Video Converter is the high definition video converter software develeped to convert HD video files with high quality. With this HD video converter you can also easily convert between HD video formats, convert standard definition videos t

  • Mountain Lion Kernel Panic everytime I restart the OS

    I tried everything but with no results. Every time I restart mountain lion it goes in kernel panic. Please help me! Interval Since Last Panic Report:  5717 sec Panics Since Last Report:          2 Anonymous UUID:                    1979D5DB-2F4F-4B06

  • Business Catalyst extension not working since upgrade

    I have installed the CC 2014.1 upgrade and now can't get my BC extension too work. I click on Site->Manage Sites->Import Business Catalyst Site to add a BC site to DW and a dialog comes up saying BC is available as an add-on. That then takes me to th