Why can't I play rented movie?

I downloaded a movie to rent last week. It appears on my rentals list with 28 days remaining. I did not start watching it. When I tried to do so today I got the following message: "An error occurred loading this content." My Apple TV is new. I have a high-speed AT&T home Internet connection.

What exactly is the current speed of your connection (speedtest.net) ?
Check for network interference by using istumbler or netstumbler
Make sure you are using your ISPs DNS (settings - general - network - configure DNS - automatic)

Similar Messages

  • HT1657 Why can't I transfer rented movies from my iPad to my Mac?

    Why can't I transfer rented movies from my iPad to my Mac? This is absolutely senseless and annoying! I rented the movie and  should be able to watch it wherever I decide to!! A bit more concern for your clients, please...

    These are user-to-user forums, you are not talking to Apple here. As far as I know Apple haven't given a reason, but you can try leaving feedback for them via this page : http://www.apple.com/feedback/

  • HT204382 Why can't I play a .MOV movie on my apple (MacBook Pro)?

    My parents have been sending me little .MOV movies via email. But I can't play them on my MacBook Pro. I am however able to play them on my iPhone.
    Why can't I play it on my computer?
    This is the error msg I get: The document “IMG_0259.MOV” could not be opened. The movie is not in a format that QuickTime Player understands. You may need to install additional software to open this type of file.
    Many thanks,
    Mascha

    I have the same problem. I make a video on my iPhone and email it to my webmail, can't open it on the MacBookPro, but can on my phone from my webmail. On the MacBookPro, a screen opens that displays the "Q" from Quicktime with a question mark on it. That's all I get!
    Thought I didn't have quicktime, but since the computer comes with it and my updates are all up to date, it just doesn't make any sense. This has only started recently. The two videos in question are the longest (under 15 min but over 10) ones I've ever had. When I go to email them, it says they are too long but send them anyway.
    I am perplexed. I really want to be able to watch them (or I wouldn't have made them in the first place) and just can't figure out what to do!!
    Peggy

  • Why can't I play AVI movies using quicktime?  Even after downloading a apple app to do so.  I only get audio.

    Why can't I play an avi extension movie in quicktime even after I downloaded an app from the app store?  I only get audit no video.

    http://perian.org

  • Why can't I play purchased movies on my Apple TV? And why does iTunes match not work on my Apple TV?

    I have an Apple TV (early 2012) and bought some movies in the iTunes store. Now, Apple TV doesn't let me watch my purchased content. I very well can listen to music I have bought in the iTunes store and watch the purchased movies on my iphone 6 (running the latest iOS 8) and on my MacBook Air (running the latest version of Yosemite). I can also rent movies on Apple TV and watch them - no problem at all.
    The other problem I have is that I activated iTunes Match on my Apple TV. But it doesn't work either. On my Mac and on my iphone - there's no problem. On Apple TV instead there is always appearing the message, that it will take a couple of minutes to setup iTunes Match  on Apple TV. Well... that is too nice to be true! It takes hours and even after that it doesn't work at all.
    I checked the forums and tried different things:
    1. Updating my Apple TV's software to the latest release
    2. Restoring all settings of my Apple TV and taking it offline (meaning: logging out of iTunes on Apple TV and taking it off power)
    3. Restarting my modem and router after half a minute break and taking it off power.
    4. Setting up Apple TV again and reconnecting it with iTunes and my WLAN-router.
    5. I also wanted to Airplay the screen of my MAC or iphone to Apple TV -> doesn't work (even though I can watch the movies on this two devices without any problems). Other content can be airplayed to Apple TV without any problems as well.
    -> Nothing seems to work!
    When I tried to play the moves the following to messages appear:
    1. iTunes is currently unavailable. Try again later. (But Apple TV recognizes how much of the movie has been watched already. It indicates that it is connecting and authorizing... and after that the message above appears). OR
    2. Apple TV says that the movie will be ready to be watched in two hours from now... or that you have to chose a lower resolution, if you want to watch it any sooner.
    Does anyone face the same difficulties? And of course: Does anyone know any cure and salvation for my Apple TV? ;-)
    Thanks so much for your assistance!

    There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
    It's an issue with Apple and we're awaiting an update re this
    I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
    As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
    However I can access all films/iCloud content via my Mac Mini with no issues!

  • TS1362 I am running windows xp with all the updates. I have an HP Pavilion with an AMD athlon xp-m processor.  I have the most RAM I can install on this PC (1 gig). I also have plenty of disc space(over 60 gig). Why can't I play my .MOV files correctly.

    I cannot get the .mov files I recorded on my I-phone 4 to play correctly( i.e. no audio, video jerky at best), on my HP Pavilion laptop with an AMD athlon xp-m, OS=XP, 1 gig ram, plenty of hard drive space >50 gig. Just not enough RAM or am I missing something? I have updated all I can(Quicktime, I-tunes etal). Any ideas?

    My first thought when reading your post ( video jerky) is that the CPU doesn't have enough horse power? What is the GHz of the AMD athlon? 1.8 GHz would be right on the edge with video. And where the computer will max out at 1 Ghz of RAM indicates the laptop is older and the CPU probably as well. 1 GHz of RAM maybe low on today's computers but would not be an issue if the CPU was perhaps 2.8 GHz. The audio is less demanding by far on CPU's than video, so that could be a codec?

  • Why can't I delete rented movies on my ipad after watching?

    I've watched the movie I'm done with it and it's still there taking up space. I want it off my ipad!

    I was able to remove the expired movie by repeatedly pressing on the play button and the icloud symbol to download or play the expired movie. Itunes asked a few times for my username/password and after a few attempts at persistent pressing of the try to play or download the expired movie and being challenged a few times for my iTunes credentials, the movie cleared from my iCloud movies and the Rentals option disappeared from my iPad. Hopefully some of this persistent approach forces the cache on your device to sync up with iTunes and clears the expired movie for you. Good luck!

  • HT5409 why can't I play an MPEG4 movie on my mac

    Why can't I play a movie shared from my MacBookPro as an MPEG4 on my MacBook Air or my main Mac computer?

    Have you tried VLC ? This problem can be easily solved with VLC player. If it does not work, you may need to convert MPEG-4 video to H.264 MP4 for playback on your Mac. Good luck.

  • Why can't i see my movies in iPhone 4?

    Why can't I play my movies in iPhone 4 like I use to? Before I could watch movies rented and bought from iTunes store but now I can't. Does enyone have this same issue?

    Make sure that you still have the movies and sync Tv shows onto the phone. Good luck.

  • Why can I not play the rented movie...???

    Why can I not play the rented movie...???

    Welcome to the wonderful world of copy protection.
    iPads have a form of digital copy protection that will prevent protected media, such as DRM-infused iTunes movies, from playing back on devices that aren't compliant with the new priority protection measures.
    The Intel-developed technology is called High-bandwidth Digital Content Protection (HDCP) and aims to prevent copying of digital audio and video content as it travels across a variety of display connectors, even if not in violation of fair use laws.
    The advantage of purchasing your movie as a DVD is that you can watch it on ANY device.
    For a better picture, and fewer hassles convert to analog. There are HDMI to Component video adapters available that will solve your problem.

  • HT200109 Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?

    Why do all my other Apple devices not care if the movie I rented from iTunes if it was downloaded directly to that device or not, but the stupid Apple TV won't allow you to play rented movies unless you rented it directly from the Apple TV?
    Great, so now I have to airplay it by linking my computer to my Apple TV and then the movie has to buffer! So, all that time I spent downloading the HD video has to technically "download" again by buffering. The more I use Apple TV, the more I feel like this item was not created by Apple. I don't even use it for what I originally purchased it for. If I would have known that anytime I wanted to sync a movie from my computer to Apple TV by using airplay that it would have to buffer the movie, I would have never ever ever ever ever purchased this waste of time device. So the video has to technically play all the way through one time first so Apple TV can "remember" the movie to play it back in real time afterwards.
    Am I missing something here? Am I doing something wrong that can be fixing my problem? I should have known that the Apple TV had so many things backwards when simple things like when you are using the remote and you reach the bottom of your list, in order to cycle back to the top of your list you have then press the directional buton back the other way rather than most modern day devices that will automatically cycle you back to the top or to the other side when you reached the bottom or end but keep on pressing the button. That **** annoys me when I am doing a search for a movie and have to type the name in manually and have to cycle back and forth to the letters. It makes me feel like I am using a rotary phone or something!

    I was told by someone to try and purchase something directly from my Apple TV and that will help authorize my Apple TV.  So I picked something that was free and it downloaded.
    Then I went back to the Movie that would not work and it played just fine. 
    So it seemed to work.  I will have to try it on other movies and TV shows later.

  • HT1657 Can i play rented movies on my ipad being offline?

    Can i play rented movies on my ipad being offline?

    The answer appears to be "maybe". Once the rental has completely downloaded it shouldn't need an Internet connection from then on, but I've seen reports here from people who tried the play the rental and has it insist on an Internet connection. I've never been able to spot any common factor between such reports to form an opinion as to why this happens, though it's possible that the movie hadn't really completely downloaded. But I'd advise not presuming that an Internet connection won't be necessary.
    Someone else here may have better insight into the issue.
    Regards.

  • HT1657 I rented movies on my iPad, they all downloaded, but when I click 'play' it says 'The requested URL was not found on this server'. What does it mean and how can I restore my rented movies?

    I rented movies on my iPad, they all downloaded, but when I click 'play' it says 'The requested URL was not found on this server'. What does it mean and how can I restore my rented movies?

    See this previous discussion:
    https://discussions.apple.com/message/16962474#16962474

  • Can't play rented movies.  They appear to download OK and the timer accurately reports days remaining to watch.  But whenever I try to play the movie I get this message, "An error occurred loading this content.  Try again later."

    Can't play rented movies.  They appear to download OK and the timer accurately reports days remaining to watch.  But whenever I try to play the movie I get this message, "An error occurred loading this content.  Try again later.". Have been using the Apple TV for 2 weeks and everything else seems to work OK.  The Apple TV reports its SW is up to date.  I've tried this with two movies rented frim iTunes directly from the Apple TV.

    If after you download the movie, you navigate away and do something else with your Apple TV the content you have downloaded will be overwritten and you'll need to download it again. It's a pain in the neck for many who have slow downloads but it's something that comes with using volatile memory rather than a hard drive for storage.
    Perhaps you're not doing this, but I thought it worth mentioning.

  • HT1657 Can I stream a rented movie from computer to tv?

    Can I stream a rented movie from computer to tv?

    If you have an Apple TV, you can move the rented movie there to watch it. There is no way I know of to do a true stream of a movie rented from the iTunes Store, nor can a movie from there be played on anything other than an Apple device or in Apple's software.
    Regards.

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