Why can\'t I print using the new black ink cartridge for my HP Photosmart 6510?

Please tell me what is wrong. Just purchased all new cartridges for my HP 6510 all in one machine. can't understand why it will not work. Just prior to going to the store I chanded the ink color to blue to complete a job because the black was getting gray. Now I can print in every color but black. All the levels sho full, and this is the second exchange. HELP! Please.

maryamjan wrote:
I JUST REPLACED MY BLACK CARTRIDGE WITH A NEW HP CARTRIDGE (364) BU I CANNOT PRINT WHY?
Try following the steps outlined in the link below...
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03760633
Failing that, is the printer still within warranty?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Why can\'t I print using the new black ink cartridge for my HP Photosmart 6510?

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