Why can't I purchase and download product?

I am a Puerto Rico resident.  I have been an Adobe customer for more than 10 years purchasing products online and downloading them.  I tried to purchase/subscribe to Photoshop CC but could not do it online.  I called the Sales dept. and was told the problem is that reside in Puerto Rico!!! Doesn't Adobe know that Puerto Rico is a U.S. jurisdiction???  Adobe's refusal to sell to and allow PR residents to purchase online and download products is unfair, discriminatory and illegal.  Can any one at Adobe help me or will I have to file a lawsuit to get this matter resolved?

I forgot to mention that I constantly receive email messages from Adobe advertising its Photoshop CC plan subscriptions.  I downloaded the trial version that is about to expire in two (2) days.  The ads fail to mention that Adobe will not allow PR residents to download products (Adobe has my credit card info on its record!!). 

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