Why can't I purchase anything from iTunes Store?

I'm trying to download a TV series but when I put in my ID and password it says :could not complete your iTunes Store request, a network connection was lost. I have a good connection, safari is working well. What could be going wrong?

Hello there, Geri-Lynn.
The following Knowledge Base article provides some great steps to follow to troubleshoot the issue you're describing:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Specifically:
Troubleshooting on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
Update iTunes to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
Additional Information
If the steps above did not resolve your issue, be sure that your specific alert is not listed in iTunes: Possible iTunes Store errors. Then, if your issue is still unresolved, follow steps in iTunes: Advanced iTunes Store troubleshooting.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Similar Messages

  • TS1368 why can't i purchase tunes from itunes store

    After i have signed into the itunes store with my apple id and password, i can't purchase any tunes. When i try to, it ask for my apple id and password again. Whe i supply this information AGAIN, i get directed to a page that ask me 2 security questions. I do not know the answers to the questions, because i have never set up any security questions for purchasing tunes fron the store. I have had no similar problems in the past, at least not until this latest itunes store upgrade.

    Hello there, Geri-Lynn.
    The following Knowledge Base article provides some great steps to follow to troubleshoot the issue you're describing:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Specifically:
    Troubleshooting on a Mac
    If you haven't been able to connect to the iTunes Store, a software conflict or your internet service provider (ISP) may be blocking your access.
    Update iTunes to the latest version.
    If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. To configure your firewall, please refer to the "Blocked by firewall" section in this article.
    You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve any issues with your keychain.
    If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
    If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
    Additional Information
    If the steps above did not resolve your issue, be sure that your specific alert is not listed in iTunes: Possible iTunes Store errors. Then, if your issue is still unresolved, follow steps in iTunes: Advanced iTunes Store troubleshooting.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • HT201303 Why can't I purchase music from itunes store via my authorized laptop?

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    Are you logging into the US Store, JG?

  • HT2589 why can I only purchase content from the store in my home country. Sometimes the dont have the content im after but other countries stores do

    why can I only purchase content from the store in my home country. Sometimes the dont have the content im after but other countries stores do

    Because this is how the itunes store works.

  • Why can i not buy music from itunes store,this only happened recently

    Why can i not buy music from itunes store,this has only happened recently ?

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  • HT5622 Why can I not purchase anything from I-Tunes

    I am having problems purchasing anything from I tunes.  I KNOW I have the correct ID and password. However, I tunes will not let me purchase anything.  I log into I tunes and it will show my user ID as logged in, but won't let purchase anything when I try to do so.  I tunes prompts me to verify my billing information, but first I have to re-enter my password.  This is an endless loop. I will enter the correct PW and Apple ID and it will not say the password is wrong, just says verify billing information, and to re-enter the password again.  Any ideas Why? Thanks in advance

    You need to do what it says to do and contact itunes support:
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    Was your backup copy stolen as well?
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  • Can't download purchased album from Itunes Store is any one else having this problem?

    Can't seem to download a purchased album from the itunes store is anyone else having the same problem? It has deductedt the amount from my account however!

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    After the release of the Jan software I felt ripped-off for a couple of minutes and then bought the upgrade. Since then I have been soooo happy. The software architecture in the iPT/iPhone that allows Apple to 1) add great apps later on and 2) generate a SDK for 3rd parties is amazing.
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    Message was edited by: Mattias Sandstrom

  • Can't download purchased songs from itunes store.

    I recently had my laptop and itouch stolen. I now have a new laptop and itouch and would like to download the already purchased songs from the itunes store onto my new laptop. The itunes store has the songs in my purchase history but I can't find the option to download them again. I tried buying a song again to see if it would state that I had already purchased the song and that I could download it for free. But it only asked me if I would "like to buy it again". Surely their must be a way to download the songs again onto my new laptop. Any help would be great.

    "PRODUCTS CAN BE DOWNLOADED ONLY ONCE; AFTER BEING DOWNLOADED, THEY CANNOT BE REPLACED IF LOST FOR ANY REASON. YOU SHALL BE RESPONSIBLE FOR BACKING UP YOUR OWN SYSTEM, INCLUDING ANY PRODUCTS PURCHASED OR RENTED FROM THE ITUNES STORE THAT ARE STORED IN YOUR SYSTEM."
    http://www.apple.com/legal/itunes/us/terms.html#SERVICE
    Was your backup copy stolen as well?
    If so, you can try e-mailing itunes support to see if they will make an exception, although they are under no obligation to do so.

  • HT3702 After my local currency available, I cannot purchase anything from itunes store. My CC always declined. How to fix this?

    I have no problem purchasing anything before this local currency feature.
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    thanks.
    Al.

    Contcat itunes support

  • TS2446 Have reset my password, but when i try to purchase anything from itunes store, it says Account Disabled. Any ideas?

    Always getting the message "Apple ID Disabled" when trying to download Apps fron ITunes Store, even free ones.
    I have reset my password several times, gone into my "Account Settings" and changed card details, and all ok. I can get into my I tUNES ACCOUNT OK, BUT AT FINAL HURDLE WHEN WANTING TO DOWNLOAD AN app, THE ERROR MESSAGE "Apple ID Disabled"

    Have you tried tapping on your id in Settings > Stores on your phone and logging ouy of your account and then logging back in and seeing if that 'refreshes' the account on it ?

  • Please please please, can someone help me!!  i cant purchase anything from itunes store.  keep getting  a sign saying - cant complete itunes store request - the itunes store is temporarily unavailable

    I have tried and tried to purchase a few things on itunes and have become frustrated
    I downloaded the latest version of it and still no use.  I can purchase on my iphone 5 but not from my mac air
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    I'm sorry, but I don't have a clue where to go from here. The linked article was my best reference to solve such an access problem.
    I would encourage you to call Apple for help.
    Apple - Support - iTunes - Contact Us

  • Why can't I purchase items from iTunes or iBooks on my first generation ipad

    I have the current update available for my iPad. I have started to notice that it will not let me install new apps. I have only been selecting apps that work with 5.0.1 but I can't get new apps or even add books to my iPad.
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    Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.
    Try signing out and then back in to your AppleID (SEttings App > iTunes&App Store).

  • TS3297 Why can I not purchase movies from iTunes?

    I have tried on all of my devices to purchase a movie and a box pops up that says:
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    Oh! I am able to purchase music.

    You need to do what it says to do and contact itunes support:
    http://www.apple.com/support/itunes/contact/

  • Why can't I purchase anything on itunes

    I hope this is because of it being Christmas. It just tells me itunes cannot "complete my request at this time." (sorry - don't know where else to post this, no itunes discussion)

    I'm 95% sure that it's just the Christmas rush. I was on it last night, and downloaded a song with no problem.
    But think, everyone that got an iPod or a gift card for Christmas is now going to upload it after they open the gift. Think of how many gift cards and iPods were given out.. We're talking A LOT here.
    That's quite a bit for one server to handle (If you know about how servers work, then it makes sense =P). Just give it a bit. It's frustrating, but don't worry- it's not just your computer.

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