Why can't I re-install Photoshop Elements

I purchased Photoshop Elements & Premiere Elements 12 last year. I installed it once.
My computer had to be completely wiped due to a bad virus.
I re-installed the programs and at first, nothing would happen when I tried to sign in to Adobe.
I got on to the Chat support and I was told Adobe had a known problem and was working on it.
So a day later, I tried again and this time I was able to log in after changing my password twice. It would attempt to validate my serial number, and then nothing would happen. No error, no nothing.
Now, when I try to go back to chat, it says I am not eligible.
I am so upset. Why am I not allowed to reinstall?

See if anything here helps:
Elements 12 - not working

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Installation Status
Installation was cancelled
Exit Code: 24
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: DW046: Following Conflicting processes were running -
block:ElementsAutoAnalyzer{|}block:PhotoshopServer{|}block:

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Jeff, I looked at your link and
a) again, I never make it to an error code
b) I'm definitely connected to the internet
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d) I don't understand the checking host sites - this is far too complicated for a novice user. It should not be this difficult to get a software running. I don't want to mess with these kinds of settings.
e) I followed the steps for the global sign in root CA and my screen looks the same as the picture here.
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You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Serial number issues or activating my product
3. Click on the blue button: Still need help? Contact us – then click the button marked “chat now”
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Click here to get help now Contact Customer Care

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Why can't I re-install Photoshop Elements

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