Why can't I read Japanese characters on song titles and artists on my itunes

For some reason all of my Japanese songs titles and artists are in this random jumbled text, and I was wondering if anyone can help me fix it.

Sorry. I think you misread me. I know you said the software upgrade messed me up and I agree. It was Kobo Support who said the ebook/library book that caused the problem. When I called Kobo Support to see if they had a fix they told me it was my library's problem. I kept going back to the software upgrade and all the trouble shooting I had done - including the paperclip in the back - but the tech just kept getting me to do the same things over and over. You were spot on that they would try to place the blame on something other than their upgrade but they didn't blame ADE. The tech didn't have any new suggestions . I eventually gave up on her and took the device back to its like new settings, unintalled and reinstalled all the software on both my device and pc. It is working now but unfortunately I lost a couple of books.  Thanks for your input.

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