Why Can't I Receive calls on my phone

hi i need help as i cant receive calls on my phone and its been like this on the last couple of phone that i have had which were the same as it was happening on them as well as a lot of other things

I don't think a smudge on the screen and incoming calls are in anyway tied together.
You have a problem with your SIM or network. Something is not putting the calls through to your handset.
You need to call Orange and have them ESCALATE this isssue up to RIM's level two tech support.
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