Why can't I receive email about my reset my secretly answers

Whenever I try to buy any apps or music it wants me to verify for security purposes but I don't remember the answers. It is supposed to send it to your email but I never get it.

You have to use one of these methods
From a Kappy  post
The Three Best Alternatives for Security Questions and Rescue Mail
   1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2.  Call Apple Support in your country: Customer Service: Contact Apple support.
3.  Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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