Why can't i receive picture messages but I can send them out?

I have a droid 4 and a few months of having the phone i wasn't able to receive ANY picture messages, i'm still not its very irritating. I'm on my second replacement and nothing works. I call costumer service and even went into the verizon store, they tell me the same thing...turn it off turn it on blah blah blah. nothing works! this never happened to me with any of my other phones. please help!
oh and fyi i do use handcent text app and that has nothing to do with receiving pictures trust me i've tried it.

Hi,
Check the File Transfer window (See Window Menu).
Does this say they Arrived ?
If it shows an spyglass icon does this open them or at least show where they are on your computer ?
It should place them in ~/Library/Messages/Attachments in strangely titled folder and sub folders.
However it Write to this folder via ~/Library/Containers/com.apple.iChat/Data/Library/Messages and then an Alias to the attachments folder.
You should check you have permissions to Write to the Actual Attachments folder and all the possible routes to that folder.
9:51 pm      Friday; March 13, 2015
​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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