Why can't I receive pictures in txt msgs?

I have an LG VX5600  and my wife has an LG VS700   - we both have texting plans and she has the data plan for her phone.  For a long time we were told we could not recieve pictures because we didn't have camera phones - I never understood that because my old carrier used to send them through on my old Nokia.  So we finally upgraded to these phones that of course, have cameras, but we still are getting msgs that the pictures have been removed -- and they don't sow up in my gallery on the verizon site either.    Does anyone have any idea why this might be.   I've gon through 3 customer service reps without any answer and I have sent e-mails to the support people and I not gotten a reply.   I need some help.

I can send msgs just fine, both text and pics.  after I sent the e-mail I
was able to send a pic to both phones from mypics (?) {my verizon picture
gallery on line) from my laptop - but I can't send mobile to mobile or rec.
mobile to mobile pics on our phones -- My father can receive the ones I
send on his ATT phone - so sending is apparently not the issue.

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