Why can't I receive text from iPhone users?

I recently switched from iPhone to Samsung and now I cannot receive iPhone text. My provider said it is a apple problem with I message. I am frustrated I have followed all the steps to remove my number from the iPhone but nothing has worked. Apple wants to charge me $19.00 to talk to someone. Any ideas would be appreciated.

You may be able to talk to someone to deactivate iMessage without a fee by clicking on "Other Apple ID topics" and then on "Messages and Apple ID" in the following: https://getsupport.apple.com/Issues.action

Similar Messages

Why can't I receive messages from iPhone users with my new Galaxy s4?

I just got the Galaxy s4 and switched to that from my iPhone. I can't recieve any messages from Iphone users, please help me...

Sounds like you didn't deactivate iMessage on your iPhone before you switched over. You will need to talk to Apple Support

Not receiving texts from iPhone users

I recently got a new Samsung Galaxy S4. I registered this phone to a new number.... I did not port an existing number to the phone. Since getting the phone, I have had trouble receiving texts from iphone users - their messages will not come through on my phone unless their imessage is turned off. As you can imagine, this is quite a hassle - having to explain this problem every time I give someone my number, and several people having to change their settings every time they text me.
I've done research on this problem, and it seems that this happens when you port a number from an iphone to an android. The problem is fixed when you update your apple id account, and delete the number from the imessage service. I am concerned that my current number used to be registered to an iphone - and that the number is possibly still associated with an imessage account. I have no way of changing this, so I'm stuck.
I understand that this may be a problem that only Apple can fix, but any advice you can give me would be greatly appreciated.

Hello annaesharon, I know that receiving all of your text messages are important, indeed! Sorry to learn that you've been missing many of yours due to this. Thanks for reaching out to us - it's my pleasure to help.
The good news is that you are absolutely on the right track. The best way to take care of this is to ensure the phone number is un registered with Apple/iMessage. You mentioned that this is a brand new phone number for you, so we would also like the opportunity to check a few things on your line as well. Do you receive any type of alert or error message when the iPhone text try to come through? Which application are you using, primarily, to send/receive text messages. Let us know! We want to help get to the bottom of this for you.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

HT1937 How do I get my iMessage taken off if I no longer have an iPhone? Because I cant receive texts from iPhone users.

How do I get my iMessage taken off if I no longer have an iPhone? Because I cant receive texts from iPhone users.

Deactivating iMessage

HT201269 how do i unregister my iphone? I have the galaxy s4 now and cannot receive texts from iphone users.

How do i unregister my old Iphone, i no longer have it in my possesion. I now have the galaxy s4 and cannot receive texts from iphone users

Hello AnnH2
If you have access you your old iPhone, just sign out of Messages. If you do not have access to it, then change your Apple ID password.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Unlink a phone number
To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.
Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.
Regards,
-Norm G.

HT4528 New phone wont receive texts from iPhone users

I just switched to the Galaxy S4 and I am not receiving messages from iPhone users because of the iMessage. I already went into my Apple ID account to remove my number but they still aren't coming through.

This is what you should have done, to prevent this:
http://support.apple.com/kb/HT5661

HT201274 i cant receive texts from iphone users

i recently changed from an iphone 5 to a galaxy note III and i do not receive text messages from iphone users how do i delete my old device from my account so that i can receive texts from iphones

find my iphone and imessage are two different things.
You would've had to go to setttings - message - imessage - off

Switched from iphone to galaxy - now not receiving texts from iphone users

Switched from iphone to galaxy for multiple reasons. Still keeping my iPad and wanted to use my iphone for music. Now I am not receiving texts, apparently imessages, from iphone users - there is no notification either way that a message was not received. So iphone users think I have received a text when I haven't. This makes me angry with Apple as there have been medical issues in our family and I have not been receiving important communication. I also have clients I have not received texts from. My understanding is I will have to delete my iphone from my apple account completely, but then will not be able to use it at all for itunes or anything else.

If you still have the iPhone, go to Settings and turn off iMessage. If you don't have the phone or if that doesn't solve the problem, contact Apple Support and request that they deactivate iMessage. https://www.apple.com/support/appleid/contact/

Disable iMessage as can't receive texts from iPhone users on new Android phone

I have done everything I can find online about this:
Deleted/unregistered the device from my profile
Changed my password
Changed the number to 000000000 on my iPhone
Switched iMessage off on my iPhone
Deleted the device from my iCloud account.... HELP.
When I call apple I can't speak to someone it says I need to pay £25 as I do not have cover. Really?! Is there another number I can call? Any help appreciated. Will it work eventually? I have waited a week and still can't receive text messages from my husband on his iPhone. It's driving me mad! I love my new Android phone (LG G2) but this is so frustrating.

Hi zara343, I had a similar problem. I have a iphone and my daughter changed from iphone to android. We couldn't receive text messages to each other, she had no other problems with her other contacts, just mine. It was driving me crazy. My phone kept recognizing her android as an iphone. Yes I turned iMessage off and yes I could receive my daughters messages, but my two other daughters and a few friends had iPhones, so I didn't get their messages. My problem is now fixed, I tried to send a message to my daughter and it came up undelivered, so I pressed the red exclamation mark to the right of the undelivered message and it gave me the option to try again, send as a text message or cancel. So I pressed send as a text message and my daughter received it, I tried again and message undelivered, so again I pressed the exclamation mark and went through the same process as before. I thought what a pain but did a third and now my iphone does not recognise her phone number as an iphone. So your husband would have to do this with his iphone and I am confident it will work, and me as an iphone user can keep iMessage switched on. Hope this helps.
Message was edited by: Hoot hoot

Changed from Iphone to Xperia Z1 and cant receive texts from iphone users

i recently changed from Iphone to Z1 but can not receive text messages from a lot of iphone users ( i can from some which i strange). i have turned off the Imessage setting on the old Iphone and let it sit for 30mins for apple servers to identify this. i have also done a software repair via PC Companion but still doesnt work.
any suggestions?

The thing is that your friends still using iPhone must remove you from iMessage. Otherwise you might end up with this problem.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Cannot receive any calls, can only send/receive texts if iphone users/verizon users-any suggestions?

recently ported to Verizon, I cannot send/receive texts to non iphone/verizon users and cannot receive phone calls at all. I turned off imessaging and checked my old service was deactivated-any suggestions?
http://www.pinterest.com/pin/create/extension/

slave26,
Thank you for joining Verizon Wireless! I want to ensure that your port was successful and we get your phone working. I have sent you a direct message here. Please review your inbox and reply to my message from "AndreaS_VZW."
AndreaS_VZW
Follow us on Twitter @VZWSupport

HT1349 Samsung phone is not receiving texts from iphone users

we switched from iphone to samsung galaxy and now we are not receiving text messages from some iphone users. I think their phones still think we are iphones, and they're trying to send us imessages. how do we disable the imessage association with our phone numbers?

If you still have the iPhone, use it to deactivate iMessage. Otherwise contact Apple.
iOS: Deactivating iMessage
http://support.apple.com/kb/TS5185

Problems receiving texts from iphone users on galaxy

Made the switch yesterday from iphone 4s to galaxy s4. my wife has an iphone 5 and many of my friends have iphones. i unregistered my old iphone and still having problems with receiving texts. is there an esy fix here? do i need to take my phone number completely off the apple system?

You need to deactivate iMessage: http://support.apple.com/kb/TS5185

Disabled iMessage, now can't receive texts from iPhone users.

My sister-in-law has been going over her data plan, and we determined that iMessgae has been playing a role in this. Even though iMessage provides free text messaging, it still uses data and my SIL took advantage of her unlimited texting plan back when it was sms. thoudands of messages. So now that iMessage was introduced she has been going over her 2gb data limit. iMessage is not the sole reason, but at 300-500 mb a month in message data. Reducing that will help.
I instructed her how to diaable iMessage so all texts are send and received as SMS/MMS. She can send sms messages fine, but when someone tries to respond from an iPhone with iMessage, she doesn't recieve them. What do we need to do to fix this?
Thanks in advance.

Hi dinumolo!
Here is an article that will help you troubleshoot this issue with your ability to receive SMS messages:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
To resolve issues with sending and receiving SMS, follow these steps first
Go to Settings and turn airplane mode off.
Verify that you have a cellular network signal in the status bar at the top left of your iPhone. Learn more about troubleshooting no service if there's no signal.
Restart your iPhone.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
Reseat your SIM card.
If you are still unable to send or receive SMS, follow these steps
Make sure that the contact who's trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that you are using the area code with the contact's phone number. When sending messages internationally, you also need to use the contact's international code.
If using a "Pay as you go" SMS plan, it needs to have enough available balance. Contact your carrier if you're unsure of your SMS plan or the available balance.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and re-create the contact from the Contacts application. Create a new message to the newly created contact and try again.
Back up and restore your iPhone as new.
If your carrier has recently ported your phone number, the porting process may not be complete. Contact your carrier to confirm that the porting process is complete.
Contact your carrier to confirm that you are provisioned for sending SMS and are in an area with cellular coverage.
Contact your carrier to verify there are no blocks or filters placed on your wireless account preventing you from sending SMS.
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Upgraded from iphone 4 to galaxy S4 now I can't receive texts from iphone users. Verizon Store employees are useless

I wish I would have known how bad this problem is before I upgraded. Verizon is very much aware of the problem but says its not their problem. They sold me the phone fully knowing this problem existed and never mentioned a thing to me. I am furious! I've tried unregistering the phone, changing the password on iTunes, deleting the contact and re-entering it. The only way I can get a text through on this phone is by turning off imessage before sending a message every time or sending it from a non-iPhone.

Hi finsup317,
Let's get your text messages flowing! If you have access to your previous iPhone please ensure that it is connected to internet via WiFi so that changes will sync with you Apple ID. Now go to Settings>Messages>Move iMessage to off. If you have other Apple devices (iPad, iPod, etc.) registered to same Apple ID as your phone, you need to deactivate iMessage on all of them, otherwise your messages will continue to go to your Apple ID instead of your new phone.
If you do not have access to your previous iPhone go to http://supportprofile.apple.com/MySupportProfile.do Log in with your Apple ID and password. Select the product you need to de-register (your iPhone, for example). Click ‘Unregister’. You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again.
**Important ** by unregistering your iPhone from your Apple ID through the Apple site, it won’t have access to the App Store or content you’ve purchased unless you reregister it.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

Why can't I receive text from iPhone users?

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