Why Can't I Recieve Email Outside Of My Home Network Server?

So i just got my iphone and am having problem with my email. I have a shaw account ( i live in canada) that is synced with my mail on my macbook. when i plugged in my iphone it immediately obtained the information it needed and used it as my email for my phone, which was perfect. However, i can only receive mail when i hook up to my wifi internet network at my home. As soon as i leave its wifi range and even go into 3g range, i can not receive any email. Why is is this? Can anybody help me with this problem?
Thanks guy for any help/comments/opinions you can give me.
tmoult
Message was edited by: tmoult
Message was edited by: tmoult

Take a look at this: http://www.iphoneincanada.ca/tips-tricks/how-to-setup-shawtelus-email-on-the-iph one/
Be sure to scroll down to see the Edit about Shaw.

Similar Messages

TS4002 Why can I not recieve email, I have tried numerous "fixes" nothing seems to remedy this??

I have tried everything still cannot recieve email on my iPhone 4

Does Safari work OK?
Does Mail work on other networks?
Try:
iOS: Unable to send or receive email
- Reset network settings: Settings>General>Reset>Reset Network Settings.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

TS2755 Why can't i recieve emails on my ipod?

When i go to my email it tells me i need to put a password in order to view my emails. When i put my password it says that the server was timed out and when i press enter again it says "this address may not be able to send or receive emails is that okay?"
Help!

Try deleting the account from the iPod and re-entering the settings. It appears you have an error in the settings.

Why can't I send email if I can recieve it?

If I am at home, I can send and recieve email on my iphone. I have a Netgear wireless router at home if that matters.
If I am not at home, I can only recieve email. I will get an error message if I try to send.
Anyone know how I can fix that?
Thank You.

because you are probably using your ISP's outgoing mail server. it works fine when you are home because you are on that ISP's internet but when you leave your house you are no longer using your ISP and can no longer use your ISP's outgoing mail server.
for example. if you have a @me.com email and say have comcast's internet service you can send mail from home using comcast's outgoing mail server because you are on their service. once you leave the house you are no longer on comcast and therefor can no longer send mail through their server.
instead of using the outgoing mail server of your ISP use the outgoing mail server provided by the provider of the email. for mobleme the outgoing mail server would be smtp.me.com (instead of your home ISPs mail server which may be something like smtp.comcast.net)
since you mentioned that you do use comcast then it's most likely the issue i described above and i believe the fix requires changing the out going port.
go here and see if this helps with setting up your email account, you may have to remove the account and reset it up:
http://www.apple.com/support/iphone/mailhelper/
i found this info in another post regarding comcast email:
outgoing: smtp.comcast.net
username: first part of email
password: same as incoming
ssl:on
authentication: password
port: 465

Why can't I send email from my iPad Air

Why can't I send email from my iPad Air? I can receive them but not send.
Thanks

Hi..
Try the troubleshooting steps here > iOS: Troubleshooting Mail

TS3899 Why can`t i receive emails on my iPod touch 4 generation?

When i sign to the mail app on my ipod why can`t i recive emails? But when i sign in on my laptop i can so my email works perfectly.

Seems you have a incorrect setting for that mail account.
iOS: Unable to send or receive email
You can Google for:
setup XX mail on iphone
for the settings to use. XX is you mail provider

HT201320 Why can i not receive email with my icloud account but I can send it out only

Why can i not receive email with my icloud account but I can send it out only

Hi Nortarian,
The article below will walk you through the troubleshooting steps for email on your iPad:
iOS: Unable to send or receive email
If you are unable to send or receive email, try the following steps:
Restart the iOS device.
Tap Safari and attempt to load a webpage to ensure that the device has Internet access. If you're unable to load a webpage, try the Wi-Fi assistant.
Try an alternative Internet connection.
If your email is provided by your Internet provider, try connecting from the home network.
If your iOS device has an active cellular data plan, try to disable Wi-Fi: Tap Settings > Wi-Fi and turn off Wi-Fi.
If not, try a different Wi-Fi network.
Log in to your email provider's website to ensure that the account is active and the password is correct.
Delete the account from Settings > Mail, Contacts, Calendars and then add the email account again on the iOS device.
Hope this helps ....
- Judy

HT1430 why can't I send emails via my iphone & ipad?

Why can't I send emails from my iphone & ipad? Everything worked fine last night, but I updated my software yesterday!!!!!!!!!!!!!!

I've been having the same problem with one of several email accounts on one iPad2 and one iPhone5. It has been driving me crazy. I have deleted and reinstalled the email accounts more times than I can count and was ready to throw the device out the window. However I just found a post from another user who stated that they were able to solve this problem by confirming that the outgoing mail server password was corrected. Apparently they found that after an upgrade the old password was retained by the server. I had never checked this because it's a few extra steps to get into the outgoing mail server. When I did I found that it was incorrect. Once changed, I was able to send the email again. Problem solved! Also I agree that the other user was rude in commenting to you the way that he/she did. Hope this helps you

TS3899 Why can't I send email messages after 7.1?

Why can't I send email messages after 7.1?

Hi Honeylev,
Welcome to the Support Communities!
The article below will walk you through the troubleshooting steps for email on your iPhone:
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
I hope this information helps ....
Have a great day!
- Judy

Why can't i send email since the ios5 upgrade?

why can't I send emails since ios 5 upgrade?

There are several threads discussing this issue. I tried many suggested solutions without success until one finally worked and I'm sharing it in every thread.
First, here is my hardware/software situation, if your's is diff, then the fix I found might not work.
iPhone 4 upgraded to iOS 5. IMAP email wouldn't SEND
Fix:
Go into setting>mail>your account>Outgoing mail Server SMTP>Primary Server then turn Server ON and fill in both User Name + Password under Outgoing Mail Server.
It seems that in previous versions of iOS, you didn't need to enter your username and password in the outgoing mail server settings, but in iOS 5, IT MAKES A DIFFERENCE.
Thanks to worapoj for being the first (i saw) to post this simple fix.

On iPad & iPhone why can't I send emails using my Contacts Groups

On iPad & iPhone why can't I send emails using my Contacts Groups?

daywm wrote:
But I can send to all members in a "Group" on my Mac-Mini Mail by just enterig the "group name" in the TO:
I thought thet iPad & Iphone Mail would provide the same capability
I also thought that but it's not true.

Why can't I open emails on my BigContacts CRM records?

I use a web-based CRM system. Last night it suddenly blanked out some images but mor importantly did not allow me access to emails stored on each record.
I am able to access the site fully with Internet Explorer.

Shonko wrote:
Why can't I open emails on my iPad air 2 but can open the same email address on my laptop?
Don't know why. Could you maybe provide more details in order to get some troubleshooting tips.
Like what happens when you try? What email account? What troubleshooting's steps have you tried?

Why can I not share/email my iPhotos on my iMac?

Why can I not share/email my iPhotos on my iMac? My email account is working fine, yet it will not send. HELP please!!

Because you have a problem you need to fix - no mind readers here - exactly whyat happens? Why can't you e-mail photos? How are you doing it? What e-mail client are you using?
The general answer for iPhoto '11 is
in the iPhoto preferences ==> accounts delete your e-mail account and reenter it
OR
IMHO the better solution is to set Apple mail as the email client in the iPhoto preferences
LN

Why can't we directly email CC to just tell them something?

My payment comes in tomorrow, and apparently adobe tried to charge me yesterday and sent me an email saying that "We don't want to see you go.. etc". Well they don't give you the option to say "Look, just charge me tomorrow everything is fine, calm down, relax.."
So why can't I just email them to quickly let them know that? Why does there have to be this forum system in the way? I am not stupid, I know how to fix problems. The only thing that needs to be done is for them to charge me tomorrow so that I can keep my subscription to creative cloud.
An account being empty is certainly not a way for someone to cancel a subscription.

Adobe contact information - http://helpx.adobe.com/contact.html
or
Credit card https://helpx.adobe.com/utilities/credit-card.html

Why can't I get my Ipad 2 "I Home" keyboard to work?

Why can't I get my Ipad 2 "I Home" keyboard to work? It was working...now it's not. Any Help would be appreciated!

have you checked the batteries in the keyboard to make sure they are not depleted? have you checked he bluetooth connection to make sure it's still connected?

Why Can't I Recieve Email Outside Of My Home Network Server?

Similar Messages

Maybe you are looking for