Why can't I redeem my ringtones

i brought a ringtone on this device but had to reset my phone why can't I redeem my previously brought ringtones

If you mean redownload it, then ringtones (and audiobooks) are a one-time only download form the store. If you haven't got a copy of it in the Tones part of your computer's iTunes library (whilst they are still on a device you can copy purchases from it via File > Devices > Transfer Purchases), and/or on your backup of your downloads/library, then if it still in the store and you haven't moved countries then you can try contacting iTunes Support and see if they will grant you a redownload :  http://www.apple.com/support/itunes/contact/
But if not already doing so you should be keeping and maintaining a backup copy of all of your downloads, any item (app, music album etc) could be removed from the store by the rights-holder at any time, you are only guaranteed one download of any item.

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