Why can't I register photoshop elements 12??????

SN On sales receipt doesn't work and is one digit too long. took product back to retailer and exchanged it but same issue with new copy.
unaccptable.

See if Barbara's post here helps:
http://forums.adobe.com/thread/1365732

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Why can't I install Photoshop Elements 8 on my computer?

I currently have Windows 7 - I purchased Adobe Photoshop Elements 8 at Best Buy over a week ago and still can't install the software. I've contacted Adobe Support more than once. My experience has been HORRIBLE.
1.     I went online and verified that my system meets all of the requirements for this program.
2.     I went through every single trouble shooting item I could find. This has taken me approximately 2 days.
3.     I called Adobe Support and spoke with someone who couldn't understand what I was saying and kept telling me that he could not help me because i bought this through a 3rd party online service - no, I didn't... I bought this from Best Buy! I had to repeat this more than 4x before he finally understood what I was saying.
4.     He suggested I download the trial version from the Adobe website. (I'm thinking, why would I do this when I paid $100 for the actual software?) But I tried it anyway.
5.     Since I've downloaded the trial version, it's been working OK - but now I'm trying to enter my serial number before my trial ends and it's pulling up as an invalid serial number!
6.     I go back to Best Buy to return this so I can just purchase the program online - they will not take it back and says I have to go through Adobe... (sigh)... here we go again.
7.     I call Adobe again, spoke with someone else who was having a difficult time understanding me. I explained everything above - he told me I have to uninstall my trial version and install the program with the software... THIS DOES NOT WORK! (Which is what I told him in the beginning of the call)
Does anyone have any input on how I can attempt to install this on my computer, or am I really out $100 on my very first Adobe product? I'm beginning to lose faith in this very troublesome experience... =( I would love to speak with someone who can understand what I am asking and what kind of help I am looking for. I just need to be able to install the software with a valid serial number, or instructions to just return this product all together.
Please help!

Hi Rosera,
This is bad and I am sorry to hear that you are running into these issues.
Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
Have you tried the steps mentioned below by Barbara?
If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
Regards,
Ankush

Why can't I install Photoshop Elements 11

I had Photoshop Elements 11 installed on my Laptop using Windows 8 64 bit.
I uninstalled it from the laptop so that I could install it on my new desktop.
The new desktop also runs on Windows 8 64 bit.
The Photoshop Elements 11 program disc doesn't even run.
What can the problem be?

navigate to your disk can click setup.

Why can't I reinstall Photoshop Elements 9

I've contacted tech support about deactivating Photoshop elements 9 from an old computer and reinstalling it on a new computer. I have done everything I was told to do but I still cannot install it properly on the new computer. The old computer had Microsoft Windows XP . My new computer uses Microsoft Windows 7. Is this the problem?

navigate to your disk can click setup.

Why can't I open Photoshop Elements 12? (Urgent!)

- I've tried everything I can think of. Opening from the source, compatibility check, re-installing, just about everything you can think of.
- My 7 days to activation is up tomorrow.
- No error messages.
- It tells me to sign in and register when I try to open the editor. I've registered both the products already. (Premiere + Photoshop, Premiere does the same thing) I sign in, and it tells me to wait a moment, then the sign in window closes and Photoshop never opens. The organizer will open however.
- I tried chatting with customer support yesterday but I was disconnected because of bad connection. But I've tried opening Photoshop with two other decent internet connections to no avail.
- Running on Windows 8
Please help, this is vital to my artwork and I spent $150 on it. I realize this may have nothing to do with Adobe and may have to do with my computer, but any advice/help would be greatly appreciated!

Xjordirae you maybe facing a connection error. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the error.

Why can't I find Photoshop Elements 11 Photomerge under "File/New"

When I used Photoshop VERSION 10, I would do a Photomerge by selecting "File/New". Now that I have Photoshop VERSION 11, this option does not exist. What happened to it? How can I do a photomerge with this latest version of the product? Thanks, Ron

It's now under Enhance>Photomerge in the pse 11 editor and you'll probably want to be in the expert mode.

When trying to register Photoshop Elements with my serial number, only the numbers will show, not any letters in the number. Why?

When I try to register Photoshop Elements, only the numbers show in the boxes, none of the letters in the serial number will show.

Then obviously Elements is different from Photoshop, Indesign or Illustrator which all have only numbers.
Maybe you'd better ask in the Elements forum:
Photoshop Elements

Can no longer run Photoshop Elements 12, Premier Elements 12 of Photoshop CC on iMac

I have a mid-2011 iMac i7 quad processor 27" iMac and after Yosemite can no longer use Photoshop Elements 12, Premier Elements 12 of Photoshop CC on my iMac. I keep getting the following msg even though I have uninstalled and reinstalled several times.

PSE 12 requires you to have an Internet Connection at least once when you are installing it so that you can register the product and activate it. After this process is complete, you don't need Internet connection unless you want to update it on a periodic basis (say once every 6 weeks). This is only for the updates; So if you are not bothered with updates then you don't need Internet Connection.
Hope this answers your question.

I can only install adobe photoshop elements 12 but not able to install adobe premiere element 12 with the serial number to my macbook

why I can only install adobe photoshop elements 12 but not able to install adobe premiere elements 12 with the same serial number to my macbook?
Photoshop Elements

PSE and PRE have different serial numbers. If you bought both programs you should have two separate serial numbers.

Can I move the Photoshop Elements 6.0 from an older iMac to a new one? The new iMac has no drive?

Can I move the Photoshop Elements 6.0 from an older iMac to a new one? The new iMac has no drive?
Jerryt

I share this person's pain. And was just now about to ask the same question. So, in effect we're screwed. I have the disc but without a drive I think E12 and this computer is going to have a very short life in my life. And for the life of me, why is so darn hard to get questions answered by Adobe? Good grief...I have 2 books and have saty through enough video "tutorials" to last me for some time!
1deu

Where on earth can I re-download Photoshop Elements 6?

Where on earth can I re-download Photoshop Elements 6? I have upgraded my OS to Yosemite and it tells me I must re-install it. Downloads on the Adobe site go back as far as PS Elements 7.
I have my serial number. I don't want to buy another version. I don't want CC. I want my PS Elements 6, that I BOUGHT. Where I can I download it to reinstall?
And why is Adobe forcing me to post this on a public forum instead of allowing me to ask them directly??

You can't, sorry. If you bought PSE 6 on disc as the overwhelming majority of people did, you can't use a download version because back then discs and downloads had mutually incompatible serial numbers. The downloads that are available are essentially the trials and you couldn't enter a serial number into the trial back then, either.
If you really bought a download and didn't save the installation files, I'm afraid you're stuck, because those just aren't available anywhere now, to the best of my knowledge. At one point there was an Australian site that had them, but AFAIK those are gone there, too.

Why can't I validate Premiere Elements 12

Why can't I validate Premiere Elements 12 & Photoshop Elements 12 after successful serial number registrations? Both are legitimate programs. I reinstalled as trial versions so that I could key in my serial numbers with no luck ! I have 3 days left before programs stop working! I also chatted with an adobe rep with no help / resolution at all. He wanted to refer me to a technician who could help with my event viewer & have me pay for it! ... what a wise guy!! So far I received no help regarding my adobe programs! Please help!

Pinkcat
On what computer operating system are you trying to install Photoshop Elements 12 and Premiere Elements 12? For now I will assume Windows 7, 8, or 8.1 64 bit.
Did you purchase these programs from Adobe direct as online downloads? Are you trying to install them one at a time with antivirus and
firewall(s) disabled?
1. Go to Control Panel/Programs and confirm that these programs are not listed under installed program.
2. Make sure
a. anti-virus and firewall(s) are disabled
b. do a ccleaner run through (regular cleaner and registry cleaner parts)
CCleaner - Download
c. install Premiere Elements 12...if any problems, please look at
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Assure that you are running the program from a User Account with Administrative Privileges and with Run As Administrator applied (see right click of desktop icon)
Be sure to have QuickTime (latest version) installed on the computer with Premiere Elements 12.
Also, we might delete the Adobe Premiere Elements Prefs file or the whole 12.0 Folder in which it exists....but that is on hold for now.
Also, we might create a new User Account with Administrative Privileges and install and run program there....but that is on hold for now.
If you want to do your own looking at the Event Viewer - right click Computer listing, select Manage, Event Viewer, Windows Logs and Application under Windows Logs. Look for an error or warning that appears related to the time and date of your failure event.
Please review and consider.
We will be watching for your follow up.
Thank you.
ATR
Add On...Once Premiere Elements install is successful, then we will move on to Photoshop Elements.

Why can't my computer update elements 9 - keeps coming up as error and try later. I can't now process RAW files it comes up as CR2

why can't do updates for elements 9 keep coming up as "error in system try later" I can't now process RAW files they come up as CR2. This has happened in lightroom 5 also

594594
What is your program - Photoshop Elements 9 or Premiere Elements 9? If Photoshop Elements 9, you have posted in the wrong forum. You have posted in Adobe Premiere Elements Forum (video editing). Although Camera Raw allows for the import of raw format image and dng into a Premiere Elements project as source media, you cannot "process" it in the Camera Raw dialog. You need Photoshop Elements for that.
If your program is Photoshop Elements, please re-post your thread in the Adobe Photoshop Elements Forum or wait for a moderator here to see your thread here and move it from here to there.
Photoshop Elements
Some information that might help as you take care of the above....
Does your current problem exist with and without antivirus and firewall(s) disabled?
Are you getting an error message (number/code) associate with your Help Menu/Update?
The latest version of Camera Raw that is supported by version 9.0/9.0.1 seems to be 6.5. Do you have that currently installed?
If you cannot get the program's Help Menu/Update to work for you, then download and install Camera Raw 6.5 from the following from Adobe
For Mac
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5263
For Windows
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.5 update
What camera are you using to generate your raw format images.
Camera Raw plug-in | Supported cameras
If it is not yet supported by 6.5, then
a. move to a later version of Photoshop Elements that supports a later version of Camera Raw that supports your camera.
b. use the dng converter
ATR

New computer, how can I get my photoshop elements onto it?

New computer, how can I get my photoshop elements onto it?

I have no idea where the original installation media is, cloning the entire system right now is very unwise as there were many problems which I do not want to affect my new system. Is there any other way to do it. I see that the key is registered in my stuff box.

Why can't I download Photoshop CC(2014) and why does my Creative cloud app show updates for CC(2014) products I do not have?

Why can't I download Photoshop CC(2014) to my Mac Pro desktop running OSX 10.9.3. My Creative Cloud app shows updates for all apps that I have as CS6 on my desktop but I have only subscribed to Photoshop CC. Lightroom shows Install but it is installed. Trying to Install Photoshop CC(2014) results in and error message "Installation failed Errors encountered during installation.(7) more information.
More information gives Exit Code: 7
Please see specific errors below for troubleshooting. For Example, ERROR:
- 0 fatal error)s), 0 error(s)
I also cannot directly download from my account on the web. This has been going on for a week or more and I have tried numerous suggestions on the forums but got nowhere. I uninstalled Creative Cloud app today but could not find the installer again so I assume that was deleted. I cannot download that now as on Adobe's site it says we are experiencing problems. Aren't we all.
I was happy with CC until last week but now cannot recommend it.
I also have a Macbook Pro retina and Photoshop CC(2014) downloaded no problem on that.

Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Why can't I register photoshop elements 12??????

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