Why Can't I Report a Problem with my iTunes Purchases?
When I go to my Purchase History and click Report a Problem with a purchase it does not take me to the right page. It takes me to this page: http://www.apple.com/support/itunes/ I do this on my pc and I follow these steps:http://support.apple.com/kb/HT1933 Still does the same thing.
Can I get some help please?
Click Support at the top of this page, then click the link under Contact Us.
Similar Messages
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HT204088 Report a problem with an iTunes purchase
I have a transaction that came through yesterday for an app in which the account for that app was deleted a few weeks ago, how do I dispute the charge and report the problem to itunes / apple ?
Simply deleting the app does not cancel a subscription.
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Some subscriptions need to be canceled directly with the vendor.
How to report an issue with your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html -
Why can I all of a sudden not purchase on Cand Crush and on Words With Friends?? The credit card company has NOT stopped anything. I have no problems with other iTunes purchases!
Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
Why can not i "report a problem"?
Dear suporting team
My daughter has accidentally purchased many applications of LINE stickers. i would like to know if there's any chance that i could possibly get my money back. Also, i've tried to report this problems tru the link "report a problem" but it wouldnt go to the specific page.
Please let me know what should i do
Thank you for your time
Chonnikarn.According to the iTunes term of use, all purchases are final.
Do not let your daughter play with your iPhone. (It's like giving her your credit card)
You get a receipt of your purchases in your e-mail inbox, there you can report a problem.
Good luck. -
Why can't I report a problem in my app store?
Is it just me, or we can't report a problem anymore? Before I updated my iTouch to ios5, I am able to report a problem directly from my iTouch. But now, I can't see any 'Report a Problem' when I open my app in the App Store. Need help please. TIA!
Go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards. -
HT1933 how report a problem with a app purchase
no work
What 'no work', the purchase of the app or the app has downloaded but doesn't work on your device ?
If the purchase isn't going through then what happens, are you getting an error message ?
If the app has downloaded but doesn't work on your device then have you tried deleting and redownloading it via the Purchased tab in the App Store app on it ? If that hasn't fixed it then have you contacted the developer ? If you have and they can't help then try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Why can't I sync my AppleTV with my iTunes?
I can't connect my 1st gen AppleTv with my iTunes. In the software they devices menu is all greyed out. Why is that?
What has already been tried if anything to resolve the issue?
No reason to suggest steps that have already been tried. -
Why is 'Get track names' not available with my iTunes purchase?
I have just purchased a song from the iTunes store and it has been downloaded into my music folder. All is well so far. However, when i create a playlist and add the new song along with others from my music folder so that i can burn them to a CD the track name is not shown on the purchased track (all the others, yes but not the new one). If i look at 'get info' all of the information is shown but when i try to 'get the track name' i am told that iTunes can only get track names for tracks imported from iTunes...which is exactly where i got it from! What's going wrong. Why can't i get this track name? Any suggestions??? D/.
Hi,
Thanks very much for your reply. Although it was very good at explaining how the system works it doesn’t really help me to solve the problem.
I rip all my CD’s into iTunes and then make a copy of them to play in my car. It saves getting the originals lost or damaged and it also means that when I play them on my car audio system the track details are displayed; which is good.
With the disc I am trying to burn now most of the tracks were already ripped into iTunes and when interrogated they all display the track name, with the exception of the track I bought via iTunes store yesterday which although it shows the track info it does not show the track names. All I get is this message:
So, is there any other way I can import this track into my library so that when I add it to my playlist and burn to a CD it will show the track name? This is most of what is shown in track info:
I would say that when I look at the track in my music folder on my pc it is showing as an mp3 (MPEG layer 3 audio) file if this helps.
Thanks, coxmeister -
HT2736 Why can't I use this feature with my iTunes balance?
Why do I need to use a credit card in order to send an app as a gift, when I have plenty of money in my iTunes balance?
Hi Elizabeth,
Do your Mac meet any of these requirements?
http://www.wvnet.edu/services/webct/requirements.html
From this it appears to be PC only!???
http://sourceforge.net/projects/awebctcclient/files/Pancake%20%28it%20own%20proj ect%20now%29/Pancake%20Console%20V1.0.0/PancakeConsole-1.0.0-src.zip/download
Can you provide any more info on which bersion or file you have?
Can you tell us why you need this for your use? -
Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.
There is a link at the bottom of this page. http://www.apple.com/contact/
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Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.
There is a link at the bottom of this page. http://www.apple.com/contact/
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Why in the world is it that everytime I attempt to report a problem with The TV Show "The Walking Dead Season 2 episode 1" Itunes redirects me to their main page..**
I have recently started having this problem in PSE8. The Adobe workaround
did work, but I don't fancy having to re register each time I use it.
What I have discovered is that it's nothing to do with the image metadata as it occurs before any image is opened.
It SEEMS to only occur if you use file/open with to open an image in the editor - IE start PSE with that command.
If you close elements down, and start it using programs/PSE/Elements (or your desktop shortcut) - the panorama feature magically works.
Each time I've opened the editor 'automatically' using image/open with, it seems to create the problem.
Hope this helps -
Apple tv is giving me a meesage that says... There is a billing problem with a previous purchase. Go to the iTunes Store on your computer and click Purchase History to resolve problem. I have gone to my purchase history but can't seem to fix this issue.
You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671 -
Why can't I open a document with the password
why can't I open a document with the said right password!!!! !
Hi Anthony,
What problem are you facing in opening the document? Is there any error message?
I would recommend you to try again and as passwords are case sensitive so please make sure that you type the password in exactly same case sequence as you did when you set the password.
Regards,
Rahul -
HT4539 how to report a problem with a purchase
how to report a problem with a purchase
What type of problem ? If you've been over-charged then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If the item doesn't work, then depending upon the item type (app, ibook, music etc) then you might be able to re-download it via the Purchased tab in the App Store or iTunes store app : re-downloading . Music, films and tv shows can't be re-downloaded in all countries. If it's an app then you should also try contacting the app's developer before using the 'report a problem'
If you aren't in a country where you can re-download the item or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that item and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
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