Why can't I reset my trial like you offered?

I got this email from you stating that you had reset the clock on trial versions - http://view.mail.adobesystems.com/?j=fec716787d61047c&m=fe9d157073640c7e75&ls=fe2215797363 037e731072&l=ff971272&s=fe2315727261077f7d1c78&jb=ff3715737467&ju=fe8f167474600c787d&r=0
There is no update button on the Creative Cloud, and when I try to uninstall and reinstall the creative cloud, it still says my trial has expired. I tried contacting customer support, but they won't help since it's an issue with the trial.
Other people have asked this question on the forum and no one has helped. Why send an offer if you aren't going to back it up?

Hi Davis,
Welcome to Adobe Forum,
In addition to what Rajesh mentioned, I would like to add that :
Adobe reset the trial experience for Photoshop, Illustrator, InDesign, and Muse CC only. This reset allows anyone who previously used a trial of these software titles to evaluate the software title for an additional 30 days.
Sign out using the Adobe Creative Cloud Desktop application.
Then, sign back in. If signing out and back in does not resolve the issue, I would suggest you to use the software on a different computer.
The announcement for resetting of the trial was in January, but yes right now it is not working for few of them.
The engineering Team has been informed about it & they are yet to provide any timeframe for the resolution.
As of now the issue is being looked upon & is under investigation.(I have personally escalated cases for investigation)
Regards,
Rajshree

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Why can't I reset my trial like you offered?

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