Why can't I restore from a backup (backup file made from another Z10 now gone)

I made a backup yesterday from my old Z10 (now exchanged and security wiped)
I want to restore to my new Z10. But Blackberry link (1.2.1.18) won't open the backup, it's greyed out and it says 'can't find any backup from this phone'.
How do I restore this backup from a different phone?

Ira,
Thanks for your suggestions.
I haven't ever changed my Blackberry user ID - unless somehow I was logged out if that's possible, on the old machine.
The new phone after setup downloaded an upgrade to BB10 that is a newer version (I assume) than the old phone.
Is there no way to unlock this backup? What is the point of having a backup system you can't restore from? The Link software has improved but throughout history it has been full of non-working DRM that seems designed to frustrate and make impossible the simplest tasks. Can I turn off the security somehow?
Charles

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