Why can't I restore my backup to my replacement phone?

HTC Sync won't restore my replacement phone past 33%.  It has been stuck at that percentage for a VERY long time.  I've cancelled and restarted a few times but it always only gets to 33%.

    jojo14,
I want to make sure that you get everything back on your replacement device. I would be lost without my information. Here is what I would suggest on trying to do with the device. I would recommend on doing a facotry reset on the phone. Here is the best link to show you the steps on how to perform the reset: http://vz.to/1ocnD89 Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

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