Why can't I restore my iphone

my iphone 5 has crapped out. I need to recover but as soon as it "extracts data" it gives me an error saying the iphone can't be restored. The error troubleshooting says its something to do with security, but i dont know how to change that...any help

What is the EXACT error message or error number?

Similar Messages

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    Have you looked here
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

  • Why can´t i restore my iphone 5 in itunes? Keeps saying: You request couldn´t be processed.

    Bought a second hand iphone 5 to use in Europe. But phone is locked to Verizon. Tried to call Customer Care but didn´t succeed. Tried to restore in itunes but itunes keeps telling me: Your request couldn´t be processed.

        jools111 we'll do everything we can to help! To clarify, you purchased the device to be used with European service or Verizon? What has you looking to restore the device?
    AshleyS_VZW
    Follow us on Twitter @VZWSupport

  • Why can't I restore my iPhone 4 from iTunes?

    I bought an iPhone 4 the other day and after using it for just under a day it says I must plug it into iTunes and restore it before I can use it. I've restored it but It can never complete the restore as there is always a problem. "error (-1)" it says. What can I do to fix this problem or to complete the 'restore'?
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    Error -1
    Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
    http://support.apple.com/kb/TS3694

  • Why can't I restore my iPhone 4 with error 28?

    My iPhone 4 wouldn't turn on for 3 days, so eventually I plugged it into iTunes - it said the phone was in recovery and that I needed to restore it. After doing this, it gave me the eror code 28 and I have tried everything to restore it?!

    See here http://support.apple.com/kb/TS3694#error28
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

  • Why can't I restore my iPhone 5?

    I got my iPhone 5 about a month ago and this morning I left it on my bed to shower, my niece loves using it to play games so I gave her the password, however
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    It's an iPhone 5 running iOS 7.0.3 please help! :(

    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • HT4972 Why can't i open my iPhone 3 Gs after I update it?

    Why can't i open my iPhone 3 Gs after I update it?

    Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    Connect to iTunes on the computer you usually Sync with and “ Restore “...
    http://support.apple.com/kb/HT1414

  • Why can't I get my iphone to import all the email address  when it imports from address book?   It syncs all other info. It make we want to go back to my blackberry

    Why can't I get my iphone to import all the email address  when it imports from address book?   It syncs all other info.
    I tried over and over, there must be something I need to change.
    It make we want to go back to my blackberry

    Usually restoring from backup eliminated the corrupted files. However, sometimes restoring to factory settings/new iPod is required.
    To restore from backup see:
    iOS: How to back up
    To restore to factory settings/new iPod see:
    iTunes: Backing up, updating, and restoring iOS software

  • TS3694 Why can't I update my iPhone 4 to iOS 5.1? Every time I try it gets all the way done downloading it; however when it's processing the file the page tells me "There is a problem downloading the software for the iPhone. Network connection timed out.

    Why can't I update my iPhone 4 to iOS 5.1? Every time I try it gets all the way done downloading it; however when it's processing the file the page tells me "There is a problem downloading the software for the iPhone. Network connection timed out. Make sure your network settings are correct and your network connection is active. or try again later." and next to the file it has err = -3259. I have tried this 17 times and it won't work. My iTunes is completely up to date. I have made sure that my connection is fine and I have tried turning my firewall off with no avail. This has happened to me before but usually the update will go through after 2-3 tries, never to this extent. I don't know what to do. Help!

    Error -3259 is a network timeout error, usually. This article might help:
    http://support.apple.com/kb/TS2799

  • Why can't i activate my iphone 3gs after upgrading it to ios 6?

    why can't i activate my iphone 3gs after upgrading it to ios 6?
    It says,
    ''There is no sim card installed in the iphone you are attempting to activate''
    Thanks for your help in advance!
    Kayl07

    There are several common causes for this problem:
    Your security software (Antivirus, firewall, router settings) is blocking access to gs.apple.com, Apple's activation servers. Try temporarily disabling your security applications on your computer.
    You have a redirect in your hosts file that defines a different IP address for gs.apple.com. you must delete all references to gs.apple.com from your hosts file (c:\windows\system32\drivers\etc\hosts, or /etc/hosts on a Mac)
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  • TS3694 Why can't I activate my iPhone 3Gs after set up ?

    Why can't I activate my iPhone 3Gs after set up ?

    Did you deactivate the Activation Lock feature before you erased it?
    iCloud: Remove your device from Find My iPhone
    iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac

  • Why do i constantly get cut off on calls.  I've had this problem with my 3GS, my 4S and now my iPhone 5.  When the core functionality is Phone, i.e. the ability to talk, why can't Apple make the iPhone function as a Phone?  is there an App for that !!

    why do i constantly get cut off on calls.  I've had this problem with my 3GS, my 4S and now my iPhone 5.  When the core functionality is Phone, i.e. the ability to talk, why can't Apple make the iPhone function as a Phone?  is there an App for that !!

    Well, since you've had the same problem, with three different phones, that all use different size sim cards, it seems pretty obvious the problem is with your carrier/coverage & nothing to do with your phone or sim card.

  • Why can't i see "Find iPhone" App under cellular data so I can turn it on?

    Why can't i see "Find iPhone" App under cellular data so I can turn it on?

    We have cell data plan.
    I have other phones (4s) and can see "Find Phone" App under Cellular Data and can turn on/off.  But the problem phone does not have "Find IPhone" to be able toturn on/off.  I made sure app is running when i go to Cellular Data. I guess the question is why do Apps show up under Cellular Data to be able to turn on/off?  I thought if the app was made for Cellular Data it automatically showed up under Cellular Data.

  • HT201210 why can't I restore and it says software update server could not be contacted? Help Please

    why can't I restore and it says software update server could not be contacted? Help Please

    Most likely because the phone was jailbroken or hacked to unlock it.

  • Why can't i restore my ipod touch 4th generation

    why can't i restore my ipod touch 4th generation

    Connect the iPod to your computer and restore via iTunes
    iTunes: Restoring iOS software

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