Why can't i restore my new ipad-mini from my iphone?

I have so far spent 2 hours on the phone to Apple support trying to resolve this problem. I have backed up my iphone5 onto itunes and then tried to restore that backup onto my new ipad mini but it doesn't want to know. We tried uninsalling itunes and re-installing it to no avail.
I can restore a limited backup from icloud but it won't transfer any settings like my e-mail account details.
Can anyone help please?

Restore from iTune Backup
1. Settings>General>Reset>Erase all content and settings
2. You will be asked twice if you want to erase iPad
3. Slide to set up
4. Select Language
5. Select Country
6. (a) Use Location Service   (b) Don't use Location Service
7. Choose Wi-Fi Network
8. Enter Wi-Fi password
9. (a) Setup as new (b) Restore from iCloud Backup (c) Restore from iTune Backup
10. Select "Restore from iTune Backup"
11. You will be instructed to connect to iTune (computer)
On computer
12. Restore from iPad backup; select backup if there's more than one backup
13. Continue
14. Restoring iPad from backup
15. The settings for iPad restored
16. Sync apps to iPad from computer
17. Sync music to iPad from computer
18. Sync movies to iPad from computer

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