Why can't I restore my new phone from my last backup?

I broke my old iPhone 3G (16GB) so today I went to the Apple store, and got a new one for free by setting up an AT&T account (this free iPhone 3G is 8GB). I got home, plugged it in my laptop, and wanted to transfer my stuff from my old phone over to my new one so I clicked restore from last backup. When I did so, I got this error message: iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored. How do I fix this? I need to restore from my last backup but apparently it's corrupted?! Any help is appreciated! Thanks

Nope I looked on devices preferences and it's the only one. I've tried multiple ways to solve this problem but none seem to work... Could it be because my old phone was jailbroken?

Similar Messages

  • HT1766 If I restore my new iphone from my last backup will it delete all of the new things that i have on my phone

    If i restore my new iphone from my last backup will it delete all of the new content that I currently have on my phone? would it be better off to set it up as a new iphone? and if i set it up as a new iphone what will that do?

    If you restore from your last backup, it will replace what you now have on your phone. If you set it up as new, you will have a phone just out of the box without any of your data on it. You can download any apps again. You can sync your music through iTunes.

  • Why can't i restore my new phone using iCloud?

    I recently had to take my 4s in due to a battery life issue and so I backed up using icloud but when I setup my new 4s I used the backup from icloud option, entered my login info but was then told there were no backups available. Any help would be much appreciated

    Your new iPhone has to have a version of iOS that is at least as new as the iPhone used to make the backups.  I'm not talking iOS 5, but the entire version number (5.1.1).  So try updating the new iPhone.

  • I need help. Recently I purchased the iPhone 5C. I restored my new phone from my icloud backup. However, my pictures did not restore. I do not understand what is going on but I would really love to get my pictures back as soon as possible. Help. Please?

    I really need the help. Thanks.

    If you are upgrading from and old phone and still have the old phone, the easiest thing to do would be to import the photos from your old phone to your computer, as explained here: http://support.apple.com/kb/HT4083.
    If not, and all you have is the backup, about all you can do is try restoring the backup again, or try restoring an earlier backup of your old phone if one is listed.  If you have to restore the same backup, be sure your phone is near your wifi router and connected to your charger so there won't be any interruption in the wifi signal.  You might also want to try the approach posted by ezjules here: https://discussions.apple.com/message/19518589#19518589.  This basically involves opening the camera roll on your phone after the phone restarts during the restore process and leaving it that way until the restore is done.  This seems to have worked for some people.

  • Why can't I restore my iphoto library from Time Machine backup?

    Hi, My Library mysteriously disappeared from my HD but I located it in Time Machine. However, every time I try to restore, after spending a while 'preparing to copy' I get a the following message:  "The operation can't be completed because you don't have permission to access [file name]. I have full access rights to the file... I have tried doing a straight copy and paste from my back up folder - with the same result. I did close iphoto while trying this exercise, again, this didn't help... I would be grateful for some advice as to how to persuade the system to all me to restore this precious file of 171GB, which has 10 years of pics in it! Many thanks.

    It's a normal issue. See > http://pondini.org/TM/E9.html

  • Hi I recently destroyed my iPhone 4 before replacing it I backed it up through iTunes... I restored my new phone from my old one's back up but not one single picture was copied.. Did I lose all my pictures or is there a simple solution???

    Hi I recently destroyed my iPhone 4, before replacing it I backed it up through iTunes... I restored my new phone from my old one's backup but not one single picture was copied.. Did I lose all my pictures or are they just hiding on my com?? is there a simple solution??? I thought I was doing everything right by backing up my old one first... now Im scared I lost everything including a lot of very important pictures.. PLEASE HELP!!

    Restore from the backup!
    You password: You have set it! It might be your passcode or you mioght have set it accidentally, so test all of the passwords you normally use. If you cannot get the password you backup is lost, but you can still sync your iTunes content.

  • HT1766 I have restored my new phone from I cloud but when I connect to my PC to put some music on it asks for  set up as new phone or back up from a date from iTunes that is too old. Help it's doing my head in

    I have restored my new phone from I cloud but when I connect to my PC to put some music on it asks for  set up as new phone or back up from a date from iTunes that is too old. Help it's doing my head in

    Select setup as "New", the next screen should prompt you to rename your phone. Just name it what you already have it named. After that, you should be able to sync and all of your data & settings will still be exactly as you've already set them up on your phone. The message is more threatening than what really happens.

  • HT4859 I have restored a new iPhone from an iCloud backup but selected the wrong backup point. Can I restore again from a different point.

    I have restored a new iPhone from an iCloud backup but selected the wrong backup point.  Can I do the restore again from a different backup point?

    Welcome to the Apple Community.
    settings > general > reset > erase all content and settings, once complete the set up assistant will ask if you have an iCloud back up, follow on screen instruction to restore from it.

  • HT201274 I accidentally restored my new phone to an old backup and lost all my new pictures, videos, texts, etc.  Is there any way to get them back?  I cant find an "undo" option.

    I accidentally restored my new phone to an old backup and lost all my new pictures, videos, texts, etc.  Is there any way to get them back?  I cant find an "undo" option.

    Apple isn't here. This is a user to user forum.
    If you wish to let Apple know your feelings then post at www.apple.com/feedback
    Allan

  • My dad and i have the same icloud id,when i updated the software (to ios 8.1.3) i have my dad´s photos on my iphone.And want my photos back (i tried restoring my phone from the last backup) but still have my dad´s photos on my device.

    My dad and i,have the same icloud id,when i updated the software (to ios 8.1.3) i have my dad´s photos on my iphone.And want my photos back (i tried by restoring my phone from my last backup)but still have my dad´s photos in my device

    And that's exactly the problem, because everyone should have their own account for iCloud. You can share an Apple ID for iTunes & App Store purchases, but you shouldn't do that for iCloud (Mail, Calendar, Contacts etc. ... ...and Photos). The problem of using the same account together could mean that only your dad's photos were stored.

  • I didn't back up my itunes... and I just changed computers can someone please restore my itunes account from my last computer... I loved my playlists.. help!!

    Please help....I didn't back up my itunes... and I just changed computers can someone please restore my itunes account from my last computer... I loved my playlists.. help!!

    Type "move itunes library" into the google search bar for directions on moving your itunes library from one computer to another.

  • Why can't I add a new contact from the phone app?

    I am trying to add a new contact from a call I got this am.  I get to the contact screen but I can add anything - ie no keyboard pops up to type anything in.  I also can not use the copy function to copy the number into the contacts app. 
    This is TERRIBLE!!  As a person who is on the phone for a living, I need to capture numbers as I get those calls!!
    Has anyone found a solution to this problem with IOS 7?
    I will probably go to the genius bar this afternoon....
    Thanks

    Try resetting your phone:
    Hold the home button + the lock button for about 10-12 seconds until the Apple logo appears.  You will not lose any data or current settings.

  • TS4036 i need to restore my new phone from my old icloud backup

    i need to restore my phone with my icloud backup. my phone had to be set up as a new phone to install the newest opperating system , now i can not retreave my old information backed up in icloud

    To restore from your iCloud backup, go to Settings>General>Reset and tap Erase All Content and Settings.  Then go through the setup screens on your phone and when given the option, choose Restore from iCloud Backup.  Be sure it is connected to wifi and your charger while it is restoring the backup.

  • HT4859 How do I restore my new phone from my old phones icloud backup?

    I have a new iphone 5 and I am trying to restore my old iphone storage from my Iphone 4 I backed it up yesterday. I only will restore from itunes on a previous year old computer backup. Help please...

    To restore from an iCloud backup you have to first erase the phone.  Go to Settings>General>Reset, tap Erase All Content and Settings, then go through the setup screens on the phone and when given the option, choose Restore from iCloud backup and follow the prompts.  Be sure your phone is connected to wifi and your charger as this will take some time to finish.

  • How do you restore a 'new phone' from your previous phone iCloud?

    I got a new iPhone 5 today after smashing the screen on my old one. I needed to use it straight away and wasn't connected to a wifi so i wasn't able to restore using iCloud, I set it up as a 'new phone'. How do I restore it now from my previous phone backup?
    Thanks

    Restoring to an iCloud backup has to be done in the initial setup process.  If you have any data on your phone now that is not in the backup that you want to save you'll need to do that first.  Then go to Settings>General>Reset and tap Erase All Content and Settings.  You will then go through the setup screens as you did when the phone was new. When given the option, choose Restore from iCloud Backup (see image below).  Be sure you are connected to wifi and your charger as this will take some time to finish.

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