Why can't i restore my new phone using iCloud?

I recently had to take my 4s in due to a battery life issue and so I backed up using icloud but when I setup my new 4s I used the backup from icloud option, entered my login info but was then told there were no backups available. Any help would be much appreciated

Your new iPhone has to have a version of iOS that is at least as new as the iPhone used to make the backups.  I'm not talking iOS 5, but the entire version number (5.1.1).  So try updating the new iPhone.

Similar Messages

  • Why can't I restore my new phone from my last backup?

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    Nope I looked on devices preferences and it's the only one. I've tried multiple ways to solve this problem but none seem to work... Could it be because my old phone was jailbroken?

  • Why can't i restore my new ipad-mini from my iphone?

    I have so far spent 2 hours on the phone to Apple support trying to resolve this problem. I have backed up my iphone5 onto itunes and then tried to restore that backup onto my new ipad mini but it doesn't want to know. We tried uninsalling itunes and re-installing it to no avail.
    I can restore a limited backup from icloud but it won't transfer any settings like my e-mail account details.
    Can anyone help please?

    Restore from iTune Backup
    1. Settings>General>Reset>Erase all content and settings
    2. You will be asked twice if you want to erase iPad
    3. Slide to set up
    4. Select Language
    5. Select Country
    6. (a) Use Location Service   (b) Don't use Location Service
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    9. (a) Setup as new (b) Restore from iCloud Backup (c) Restore from iTune Backup
    10. Select "Restore from iTune Backup"
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    On computer
    12. Restore from iPad backup; select backup if there's more than one backup
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    14. Restoring iPad from backup
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    16. Sync apps to iPad from computer
    17. Sync music to iPad from computer
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  • HT1414 I am restoring a new iPad, using iCloud, with all my old iPads info, it is taking forever, all day and I'm still only an 8th of the way there.  Is there any way to speed up all the game down loads or is there a way to re-organize my game icons manu

    I am restoring a new iPad, iCloud, with my old iPads info, it has been downloading all day and it's only 2pages in on my game apps out of about 10 pages.  Is there a way to speed this process, or is there a way to move my icons so that the games I want are at the beginning of the line as opposed to at the end because their name is alphabetically last

    There is no way that I know of to speed up the download. Restoring from an iCloud backup will take as long as it takes in order to download all of your iPads contents. You commited to iCloud and now you have to wait until everything finishes downloading.
    This relies on your WiFi connection speed, so unless you can speed that up, you just have to wait.

  • I lost my iPhone how do I get all my old pictures onto my new phone using icloud

    I Lost my iPhone and need all my pictures I have brought a new iphone how do I use my old icloud to put them pictures on my new phone

    Restore the backup of your old phone to your new one.  That will recover your camera roll photos and other data.  This explains how to restore an iCloud backup: iCloud: Restore your iOS device from iCloud.

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    You have to use the other account or turn on sharing.

  • Why can't I activate my new phone

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    Janet91 wrote:
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  • Old pictures onto new phone using iCloud

    On my IPad I had a bunch of pictures and videos but last year I gave the iPad to my mom. Reseting it before i have it to her I never knew how I could get those photos and videos onto my new one. They were in "The Cloud" does anyone know how I can get them?

    You could have recovered them by restoring them to another iPad, but Apple deletes iCloud backups after 180 days of inactivity (about 6 months).  If the backup is older than that then it no longer exists.  If you had a backup on your computer, you could still restore that to another iPad.

  • My Iphone 5, was backed up and restored.  Music doesn't sync, when reconnecting device each time, it only offers restore or new phone rather than sync option.  Can anyone help please?

    My IPhone 5, was backed up and restored.  Music doesn't sync, when reconnecting device each time, it only offers restore or new phone rather than sync option.  I have reinstalled ITunes but still this hasn't worked.  Can anyone help please?

    This problem started last year when ios 8 was released. I think apple is trying to force users to buy music on iTunes store and that's why it's impossible to sync other music and also that's the reason why they haven't solved this serious problem. That's really disappoints me and i'm angry with apple because i have like 10 gb of music in mp3 and i can't sync music from iTunes to my iPhone.

  • HT5262 I can see my old backups in icloud why can I not restore them to my phone they do not appear as an option when I click on restore

    I can see my old backups in icloud why can I not restore them to my phone they do not appear as an option when I click on restore

    Hi, Samanthacarol.
    If you are able to see the backup file in iCloud but unable to restore from the backup, then the article below will explain the solution. 
    iOS: Unable to restore from backup of a newer device
    http://support.apple.com/kb/TS3682
    Cheers,
    Jason H. 

  • I didn't back up, but I did sync. The only thing that is coming up to restore my new phone to is from June 2012 though. Is there anything I can do to get my most recent stuff?

    I haven't backed my phone up since June 2012, but my phone syncs for a few seconds whenever I would plug it into my computer. However, I have not manually synced it in a very long time. Is there any way to restore my new phone to what was synced the last time I plugged my phone into my computer (apps, music, contacts, pictures, messages, etc.)? Or is that something completely different. The guy at the Verizon store said I could, but the only options I'm getting for restoring the phone are from last year and before. All of the solutions I found on here are not working, and my old phone was stolen, so I can't back it up again. Any information will help! Thank you!

    The info that was on the old iPhone can only be retreived either by restoring from iCloud/iTunes back up or syncing from iCloud. You need to chek these places and if nothing is there then I'm sorry that data is gone and you will only have the back ups you see.
    But check iTunes back ups:
    Windows
    Edit>Preferences>devices
    Mac
    iTunes>Preferences>devices

  • HT1414 I had a new phone and I clicked some pictures and then I restore my new phone with the old back up and I lost my new clicked photos...please help me how can I get back those photos?

    I had a new phone and I clicked some pictures and then I restore my new phone with the old back up and I lost my new clicked photos...please help me how can I get back those photos?

    You were already provided the answer. If you do not have a backup of the phone while the photos were on the phone, they are gone. When you restore your phone from an old backup, anything that has been saved to the phone since that backup is deleted. Sorry.

  • I just broke my iPhone 5 and can't see the screen. I haven't backed up my iPhone to iCloud yet. Is there a way I can remotely back it up so I can restore my new phone (once I get it) faster?

    I just broke my iPhone 5 and can't see the screen. I haven't backed up my iPhone to iCloud yet. Is there a way I can remotely back it up so I can restore my new phone (once I get it) faster?

    If you plug your phone into your computer you can sync and backup so that when you get the new phone you can restore from a backup instead of setting it up as a new iphone

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