Why can't I see a movie in itunes although it shows as playing? The screen is black.

I played a movie last night and I have two others to watch. I selected one and the movie launched. The timer indicates it is showing. However, the screen is black. I thought there might be someting wrong with this movie, so I selected the other movie and I have the same issue. Now both movies are going to expire and I can't watch either one. Any ideas on how to resolve this issue?

Hey there Dhart52215,
It sounds like you were not able to watch a rental because the video was black, and had no audio. That can be pretty frustrating, and I would start by reporting a problem with the rentals to the iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
I would also recommend using the following article to help troubleshoot the video issue on the computer, to help prevent this from happening to you again:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Thank you for using Apple Support Communities.
All the very best,
Sterling

Similar Messages

Why can't I see Apple TV in iTunes?

Why can't I see Apple TV in iTunes so that I can synch it?

The current ATV generation has no storage and therefore nothing to sync.

HT1391 why can't i purchase a movie from itunes. Ido have my apple id and password but when i try buying it keeps saying my password is invalid or contact itunes support?

Why can't i purchase a movie from itunes.Ido have my apple id and password but when i try buying from my apple tv it keeps saying the id is invalid.
Go to the itunes store on my computer and update your apple id and i did but it keeps saying the same thing?

contact itunes support

My touchscreen blacks out while on a call so I can't multitask. If I am on a call and a new call comes in, I can't see who is calling or even think of answering because the screen is blacked out.

My touchscreen blacks out while on a call so I can't multitask. If I am on a call and a new call comes in, I can't see who is calling or even think of answering because the screen is blacked out.

Thank you so very much! My husband is in Afghanistan and calls at different times. If I am on a call and can't answer him it could be days before I hear from him again. I never thought to just restart my phone! Duh...this is my first smartphone so I am learning. All day people were calling while I was on the phone but I couldn't answer. Thank GOD none of the calls were my husband because it would break my heart if I missed his call. Thank you again and GOD bless you! Ashley Combahee

I can no longer see a movie on itunes while having my safari or mailbox open.

For about two months now I can no longer watch a movie on itunes and have my safari window open. Itunes window also dissappears when i have my mailbox open. I can hear the movie playing buy can't see the window. If I click on itunes my safari and mailbox windows dissapear. This may be something i mistakenly did or is someone else having an issue? Help.

Time to start up in safe-mode and see if that turns things around... let us know what happens.
Mac OS X: Starting up in Safe Mode
http://support.apple.com/kb/HT1455

HT204370 can i copy a purchased movie from ITunes to a dvd to play in my dvd player

Can I copy purchased movie from ITunes to a dvd to play in my dvd player?

No
"You shall not be entitled to burn video iTunes Products"
http://www.apple.com/legal/itunes/us/terms.html

My ipod nano 5th gen wont play movies or videos on my ipod but plays them on itunes when i click on it the screen flashes black i have tried taking the movie off my ipod and putting it back on but it still won't work what should i do?

My ipod nano 5th gen. won't play movies or tv shows but it plays them on itunes. When I click on it the screen flashes black. I have tried taking the videos off my ipod and then putting them back on but it still won't work. what should i do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Why can't i see my movies in iPhone 4?

Why can't I play my movies in iPhone 4 like I use to? Before I could watch movies rented and bought from iTunes store but now I can't. Does enyone have this same issue?

Make sure that you still have the movies and sync Tv shows onto the phone. Good luck.

Why can't i see a movie i bought, when the audio works?

I've downloaded a movie, but when it plays, i can only hear the audio, i can't see the movie...anyone know how to fix this?

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Why can I not see shared applications on iTunes on a Mac but can on Itunes under Windows

Hello
1. I have a Mac Laptop, a Windows 7 laptop and an IPAD Air. I have an application on the IPad that shares files.
2. On both the Windows and Mac machines, I have the latest versions of ITunes installed.
3. With Image and IPhoto, I can browse the Documents directory of the shared application on the IPAD.
4. On the Windows Machine, on ITunes, under the Apps section, at the bottom of the screen, I can see the shared application and the shared Documents directory.
5. On my Mac Machine, on Itunes, under the Apps section, at the bottom of the screen, I can NOT see the same shared application on the IPAD that I see on the Windows machine.
6. In the upper right corner of Itunes on the MAC it does show "1 App" but I see no way to click on the app under ITunes and to browse the shared directory on the IPad
Any thoughts on what I have to do to make the Shared App show up on the Mac that shows up on the Windows machine in ITunes?

Did you put your audiobooks on your computer?
They will only be where you put them. You need to copy them from your old computer or your backup copy of your old computer.

Why can't I rent a movie from iTunes on my Macbook Pro?

I am trying to rent a movie from iTunes on my Macbook Pro but when I click on the gray rent movie button it does NOTHING, like I never clicked on it. I am signed in, I authorized the computer and have rented movies in the past. I do have OS X 10.5.8 and iTunes 10.6.3(25) because I haven't purchased new software to upgrade something that works just fine, until now. I'm not sure if the software is the problem because I have rented movies in the past 6 months. I have just tried to purchase other movies, and even songs, and it doesn't do anything when I click the gray price to purchase the song. Please help.

Same exact thing just started happening to me. Same issues as you. I have tried restarting itunes and reinstalling many times with no luck at all.

Why can't I buy HD movies on iTunes for Windows?

Hi,
Was hoping someone could help me with an issue I'm having trying to purchase HD movies on iTunes using a Windows 7 system.
When trying to purchase the movie in HD, I get the following message:
The thing is, I was able to buy 3 HD movies previously, but over the last few months, it hasn't been working. When I close the above window, it takes me to the system requirements, which I think I have.
Windows System Requirements for HD content:
32 or 64-bit version of Windows 7; Windows XP and Vista do not support HDCP
iTunes 10 or later
2.0 GHz Intel Core 2 Duo or faster processor
At least 1 GB of RAM
A video driver that supports HDCP (you may need to check with the manufacturer to determine if your video driver supports HDCP)
A display that supports HDCP with a screen resolution of 1024x768 or higher with a digital connection (DVI, DisplayPort, or HDMI)
Here are my system details:
Windows 7 Home Premium
Dell Inspiron 537S
Pentinum (R) Dual-Core CPU ES300 @ 2.60GHz 2.60 GHz
4.00 GB RAM memory
64-bit Operating System
iTunes 10.4
The only ones I'm not sure about are the last 2 bullets. I called Dell and I was told I didn't need a new monitor, but just a video card. I didn't trust the representative's answer too mcuh.
Does anyone know what I'm missing to be able to purchase HD movies?
If it helps, the movie I was trying to purchase was Transformers: Dark of the Moon
Thank you!

Do you have?
A video driver that supports HDCP (you may need to check with the manufacturer to determine if your video driver supports HDCP)
A display that supports HDCP with a screen resolution of 1024x768 or higher with a digital connection (DVI, DisplayPort, or HDMI)

How can I Re-Download Purchased Movies from Itunes store. Somehow I lost The original File?

The movie “The Hunted” could not be used because the original file could not be found. Would you like to locate it?
The above message appears whenever I try and play a movie from Itunes
Is it possible to Re-Download purchased movies from Itunes as I have lost the original files somehow?

You can re-download music, books, tv shows, and 3rd apps, but not movies.
http://support.apple.com/kb/ht2519

Why can't I see a movie I bought but I can hear it ?

I recently bought a movie. I can hear the movie but my screen is green . Why ?

Does the iPad see any other networks?
Try:
- Resetting the iPad:
Reset iPad: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Resetting network settings: Settings>General>Reset>Reset Network Settings

Why can't i see my movies in "Previous Purchases" I bought the movie 6 months ago and just recently watched it- i had to restore my ipod and my computer becasue the both broke. now i can't see any movies, only apps, songs, books, and tv shows.

OK i will explain my whol situation.
My computers hard drive broke, so i had to get a new one.
My itunes from the hard drive is gone now.
MY ipod was disable to the point where you must plug it into the same itunes on the same computer it was last synced on.
i had to restore my ipod.
i re downloaded itunes.
i got into my account.
i re downloaded all songs, apps, books, tv shows, and pod casts.
IT WON"T SHOW ME MY MOVIES.
i looked in my purchase history so i know i bought it.
i went back to "Previous Purchases"
it still doesn't give me a category for movies.
i really need to get that movie back because it was 9.99 and i refuse to let my money go to waste!
Please Help!

Films can currently only be downloaded once from the store, which I think is a requirement from the film distributors, so they won't show in the Purchased section for re-downloading. Have you not got a backup of it on, for example, an external drive or CD/DVD ?

Why can't I see a movie in itunes although it shows as playing? The screen is black.

Similar Messages

Maybe you are looking for