Why can't I see my devices in iTunes?

The support page says if I click File, I will see a menu item "Devices."  That item does not appear.

This fix has been tested in Windows 8.1 using iTunes 11.3.0.54
Plug in your Apple Device via the USB port on your computer
Open Device Manager
Navigate to Portable Devices in the list of devices listed
Right click on your Apple Device
Select Update Driver Software
Select Browse My Computer for Driver Software
In this Window navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
Once you have selected the Drivers folder ensure “Include Subfolders” is selected and click “Next”
This should then solve your problem, the device should then reconnect to Windows and the Device should appear in iTunes.

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