Why can't I see my services?

I've logged in with my BigPond details
Not all BigPond users are automatically registered for My Account access. To complete your registration:
Step 1
Select the Add an account button on your My Account overview page
Step 2
Review and enter the required information on the Add an account form
Step 3
Select the Add Account button to submit the form. You will then be able to see your services instantly.
I have a postpaid mobile broadband service
Post-paid mobile broadband is a BigPond service. Not all BigPond users are automatically registered for My Account access. To complete your registration:
Step 1
Select the Add an account button on your My Account overview page
Step 2
Review and enter the required information on the Add an account' form
Step 3
Select the Add Account button to submit the form. You will then be able to see your services instantly.
I have a pre-paid BigPond mobile broadband service
It is very likely that during the activation of your pre-paid service we were not able to match your name and date of birth to the records in our systems.
I am a business customer
If you are a business customer, it is very likely that My Account is not the right place for you to be logging into. Please login into the business version of My Account.
I have several usernames
It is possible that you may have several usernames with us. Please visit the forgotten username page to recover any additional usernames that you might have.
I use an additional BigPond mailbox, BigPond Movies, Music and Racing
Please note that the username and password that you use for these services does not necessarily mean that any other Telstra services you have (such as broadband, a mobile phone or Foxtel) will appear in My Account when logging in with these details. If you do have any of these services:
Step 1
Select the Add an account button on your My Account overview page
Step 2
Review and enter the required information on the Add an account' form
Step 3
Select the Add Account button to submit the form. You will then be able to see your services instantly.

It doesn't address what I needed help with
I've activated a pre-paid number (0476-784576) under my account however it does not show up in the personal services list.
The phone-activation worked OK.

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