Why can't I send a code to reset my security questions but I have a rescue email address?

If you have a rescue email address on your account then you will see a reset link on your account : http://support.apple.com/kb/HT6170
If you only have alternate/secondary email addresses on your account then you won't get the reset link, an you won't be able to add a rescue email address until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add one for potential future use : http://support.apple.com/kb/HT5620

Similar Messages

HT5312 I forget answers to security questions,on the other hand rescue email address that Apple use to send me email is not correst,how I can reset security questions or change rescue email ?

I forget answers to security question , on the other hand rescue email address that Apple use to send me email is not correct , how I can reset security questions or change and make correction for rescue email address ?
Please send me answer to [email protected] or [email protected]
Thank you

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87669)

I forgot my security questions and I have a different email address but it's not updated to my Apple ID how can I change my security setting and how to rescue my Apple ID?

I forgot my security questions and I have a different email address but it's not updated to my Apple ID how can I change my security setting and how to rescue my Apple ID?

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

HT201363 Hi dear sir/Madam i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions?

Hi dear sir/Madam i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions? as i have some credit in my account i can not creat a new apple id.

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105243)

I can reset my security questions. I have checked my email and but am not receiving the email to reset. Its not in spam.

How can I reset my security questions for icloud account. I am not receiving the reset email. Is there a way to change where the email is being sent? ice checked my spam folders.

The easiest thing to do is to contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
This explains how to change your rescue address: Manage your Apple ID primary, rescue, alternate, and notification email addresses.

I have a problem , i want to reset my security questions and i dont get the email to reset them what can i do?

i have a problem , i want to reset my security questions but i dont get the email to reset them what can i do?

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset them. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114402)

Why can't i send multiple files through airdrop ? , it accepts but shows only one photo

why can't i send multiple files through airdrop ? , it accepts but shows only one photo

Hello there Laurengrayce,
I message all of the time and I want you to do the same, to anyone you would like! Demmo provided a good suggestion of having this person check their services and ensuring they're setup as a 10-digit number, but I would like to provide some of my own suggestions.
If they are in fact already setup as a 10-digit number, I would recommend deleting this persons contact from your phone as well as the entire messaging thread (long press and hold on thread to delete). Readd them to your contact list and try again.
Please advise if this continues and they've already checked with their provider.
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

Why can't I send my files. Asking me to upgrade, but upgrading not needed. Even if i do try to upgrade it won't advance. What's up??? Is your system down???

Why can't I send my files. Asking me to upgrade, but upgrading not needed. Even if i do try to upgrade it won't advance. What's up??? Is your system down???

Hi anthony yerger,
Please let me know what Acrobat and OS version are you using.
How are you trying to send your PDF files?
If possible, please share the screenshot of the error message so that I can analyze it at my end.
Regards,
Anubha

Why can't i send a picture message to my contacts who do not have an iphone?

Why can,t i send a picture message to my contactcs who do not have an iphone?

Make sure you have MMS on in Settings > Messages.
If it is, make sure the other phone can send/receive MMS messages.
You can find more info here -> iOS: Troubleshooting Messages

HT5312 If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.

Why is it that I can't receive the email to reset my security questions and answers.. My email information is all accurate but I'm not receiving the email and I've even checked spam and junk folders.. Can someone please help me please???

Why is it that I can't receive the email to reset my security questions and answers.. My email information is all accurate but I'm not receiving the email and I've even checked spam and junk folders.. Can someone please help me

Are you able to receive any mail at all? If not, make sure that all of your information for mail is accurate in settings again. if you still have nothing, go to your email through safari. (example: www.yahoo.com) If you do not see the emails here either, it is a problem with the password reset server not your mail app.

I am trying to reset my security questions but I want to send my reset security questions to this email that I don't know what it is because I forgot and I can't change it PLEAAAAASE HELP I JUST BOUGHT A HEAP OF MONEY AND I CANT USE IT PLZ :'(

I am trying to reset my security questions but I want to send my reset security questions to this email that I don't know what it is because I forgot and I can't change it PLEAAAAASE HELP I JUST BOUGHT A HEAP OF MONEY AND I CANT USE IT PLZ :'(

I would call Apple.

I forgot my answers of security questions when i select (send a mail to reset my security questions) the mail wont received to my mail box?

i forgot my answers of security questions when i select (send a mail to reset my security questions) the mail wont received to my mail box?

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699

I want to reset my security questions but I don't see the link to send a reset email .. What should I do ?

I want to reset my security questions but I don't see the link to send a reset email .. What should I do ?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107709)

I choose send reset secure question but did not receive the email to reset

I choose send reset secure question but did not receive the email to reset

If it doesn't arrive within a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107119)

Why can't I send a code to reset my security questions but I have a rescue email address?

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