Why can't i send a photo to an email address with my imessage?

One of my colleagues has imessage turne on and can send a picture to another iphone but cannot send it to an email address. is there something in the settings that prevents this? i just dont know what it cold be. Cellular is turned on and so is imessage.

Hey Jazzadavies,
Thanks for the question. It sounds like you are having issues sending MMS messages (as opposed to iMessages to other iPhones). The following resource outlines troubleshooting steps for this issue (see “If you can't send and receive MMS” towards the end):
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
Thanks,
Matt M.

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